[Autohome News] Recently, Li Auto announced that it has upgraded some Li Auto ONE vehicles with front suspension lower swing arm ball pins with higher release force to reduce the risk of users' front suspension after a vehicle collision. The probability of the ball head of the swing arm coming out under the frame. Discussions arose after the information was released. After extensive feedback, Li Auto decided to launch a voluntary recall and filed a voluntary recall with the Defective Product Management Center of the State Administration for Market Regulation.
Recall scope: Starting from November 7, 10,469 units of Ideal ONE produced on or before June 1, 2020 will be recalled.
Reason for the recall: In some front suspension collisions of the Ideal ONE, some vehicles suffered a large impact on one side of the wheel, which may cause the vehicle's lower swing arm ball head to come out. Since June 2, 2020 The production Ideal ONE already uses a front suspension lower arm with higher ball pin breakout force.
Solution: Li Auto will replace the front suspension lower swing arm ball pin with a higher breakout force free of charge to reduce the user's probability of the front suspension lower swing arm ball joint coming out after a vehicle collision. Li Auto’s voluntary recall solution is consistent with the upgrade plan announced on November 1 and meets the requirements of the State Administration for Market Regulation. The recall and replacement work is expected to be completed within 3 months. Chongqing Ideal Auto Co., Ltd. will notify relevant users of the recall through registered mail, Ideal Auto App, SMS, WeChat, and phone calls. Users can also call the Li Auto service hotline: 400-686-0900 to obtain relevant information about this recall. In addition, you can also log in to the website dpac.samr.gov.cn, www.recall.org.cn, and follow the WeChat public account (SAMRDPAC) to learn more information and report clues about defects.
Attachment: Li Auto’s apology letter. On November 1, 2020, Li Auto announced that it would upgrade the ball pins of Li Auto’s vehicles produced on or before June 1, 2020, to release the lower swing arm of the front suspension with higher force. , to reduce the user's probability of the front suspension lower swing arm ball head coming out after a vehicle collision. After the information was released, many car owners, media and expert friends pointed out that this action should be defined as a "recall" rather than an "upgrade". Li Auto's statement was not in line with the perception of the industry and the public. We have made in-depth reflections on these criticisms and corrections. During the development process, Li Auto has received a lot of help and support from car owners, media and industry friends. When a problem arises, facing the essence of the problem, communicating realistically and solving the problem efficiently is the responsibility and attitude that an ideal car should have. Therefore, we sincerely accept everyone's criticism and express our deep apology to all car owners, media and industry friends for our previous incorrect and unreasonable practices. We decided to immediately initiate the voluntary recall procedure and filed a voluntary recall record with the Defective Product Management Center of the State Administration for Market Regulation. Starting from November 7, 2020, we will strictly follow the requirements of the State Administration for Market Regulation and replace the ball pins with higher front suspension lower swing arms free of charge for the 10,469 Ideal ONEs produced on or before June 1, 2020. . Vehicles produced after June 1, 2020 already use front suspension lower swing arm ball pins with higher breakout force. Li Auto's voluntary recall solution is completely consistent with the previous upgrade plan announced on November 1, and it also meets the requirements of the State Administration for Market Regulation. Please don't worry. The recall and replacement work is expected to be completed within 3 months. As a user-driven automotive technology company, Li Auto always puts the value of users first and provides users with safer, more convenient, and more value-for-money products and services. Finally, we deeply apologize for the trouble caused to car owners. We will effectively solve users' vehicle problems, and we also thank our media friends for their supervision and attention. (Compiled/Autohome? Li Na)