This kind of person is actually the so-called professional anti-counterfeiting claimant, relying on this person to cheat money. He went to court to sue first, and then left a phone number for you to call him in person. In fact, he asked for money. If you give him money this time, there will be many such people.
Moreover, as an agent, you have no legal responsibility, so you can completely ignore it. Just blacklist it. I have met such people, and I have handled them in this way.