First, Taobao merchants can communicate with Xiao er when they are complained, and complaints can be submitted countless times.
Generally speaking, Taobao merchants are complained, and complaints can be submitted countless times. As long as he communicates with Xiao Er, the merchant has sufficient information to prove that he will open the complaint entrance for the merchant again, so he has also submitted four or five complaints.
Merchants should pay special attention to calling Taobao Xiaoer to explain the specific situation. Xiao er who answers the phone will help you explain it to Xiao er who handles rights protection. Then Taobao Xiaoer, who handles complaints, will open the complaint entrance for the merchants, and you can see a complaint in the complaint list. Finally, click on the complaint portal to view the page to submit a complaint.
Second, Taobao merchants are complained, so they should contact the platform customer service in time to explain the specific situation.
1, to submit an application, Taobao merchants should first open Taobao's client, then click on the location of my selected order, then find the location of the order to be requested, then click Enter, then find the order number, and then there is a copy button on the right side of the order number, and click on the copy order number, which is what customer service two needs to prepare in advance.
2. Then click the function symbol in the upper right corner, directly click the function, select customer service Xiaomi, then find the main appeal problem and contact customer service Xiaoer, and then click to get the basic reply. Finally, repeat the manual input until you jump out of the real customer service second, usually twice. Finally, the seller can explain the specific situation to customer service Xiaoer.
Third, Taobao merchants were complained and didn't know how to submit complaints. They can hire a team or a lawyer to make a complaint.
If the seller feels that he won't submit a complaint or doesn't know how to communicate with Xiao Er, he will be punished by the platform, which will affect the later operation of his store. They can also hire a special complaint team or lawyer to handle it, because they have rich knowledge and experience and are good at solving a series of infringement complaints, which can help Taobao sellers submit complaints.