The seller is not responsible for AliExpress buyer disputes because of the buyer's own reasons, the logistics company's reasons, the buyer's malicious behavior, and the seller has fulfilled his obligations. 1. The buyer's own reasons: When buying goods, the buyer may cause disputes due to his own reasons. 2. Reasons of logistics company: In the process of goods transportation, goods may be damaged or lost due to the reasons of logistics company. 3. Malicious behavior of the buyer: During the transaction, the buyer may have malicious behavior, such as intentionally damaging the goods or making false return requests.
1. What are the reasons for AliExpress buyer disputes?
1. Buyers' own reasons
When buying goods, buyers may have disputes due to their own reasons.
For example, the buyer may fill in the wrong address due to his negligence, resulting in the goods not being delivered. Or the buyer may ask for a return for his own subjective reasons, such as not liking the color or style of the goods. In this case, the seller should not take full responsibility.
2. Reasons of the logistics company
In the process of goods transportation, goods may be damaged or lost due to the reasons of the logistics company.
For example, a logistics company may cause the goods to be damaged or lost during transportation due to its own negligence. In this case, the seller should not take full responsibility.
3. Malicious behavior of the buyer
During the transaction, the buyer may have malicious behavior, such as intentionally damaging the goods or making false return requests. In this case, the seller should not take full responsibility.
4. The seller has fulfilled his obligations
During the transaction, the seller has fulfilled his obligations, such as delivering goods on time and providing accurate commodity information. In this case, if the buyer asks for a return or refund, the seller should not take full responsibility.
Second, what is the reason for the low exposure of AliExpress?
1. Reasons of competitors. When our products are put on the shelves, there are many similar products on the platform, and everyone is competing with each other and grabbing the attention of users.
If a similar product store operates better than you, its product exposure will be higher, which will naturally attract users' attention, so your product exposure will decrease.
Of course, the exposure of our products is low, and it is also possible that competitors adopt unfair competition against us, which will lead to the decline of our product exposure. At this time, you need to analyze the specific problems.
2. The product or store assistant is blocked by the platform search or its rights are degraded due to illegal operation.
Specific violations include sales promotion. If the sales promotion is detected by the platform, penalty points may be deducted, accounts may be frozen for a certain period of time, and products may be removed from the shelves. After the store is punished, every product in the store will be affected. In this case, the exposure of products will be reduced.
3. The marketing activities are too simple or too few. If the marketing activities are too simple or too few, users will not be revitalized or attracted, which will lead to their lack of interest in the products in your store, which will lead to lower product exposure.
Therefore, as a seller of AliExpress, we must persist in long-term marketing activities and pay attention to the diversity of activities to arouse consumers' curiosity and freshness.
Specific operation methods: for example, we can carry out limited-time discount activities in the store, and at the same time, we can focus on promoting the main products by using the wireless store decoration. We can also use the fan party to carry out content marketing, take advantage of the theme activities and self-planned activities to carry out all-round marketing.