At present, the customer service centers and marketing departments of several large commercial banks and joint-stock commercial banks in Haidian District have launched AI voice customer service robots, which can allow citizens to handle basic services including quality inspection and analysis, automatic answering and outgoing calls. Stay indoors. At the same time, compared with the voice of traditional robots, the AI voice technology developed by Puqiang Information Technology Co., Ltd. can make the voice of robots closer to reality and more communicative.
Build a communication bridge between enterprises and consumers
With the rapid development of China's economy and society, people's consumption level and consumption scenes are constantly upgrading, and the demand for customer service posts by different enterprises is also increasing. However, it is not optimistic to ensure the effect of user consultation by increasing the labor cost of customer service, and the increase of cost does not mean the corresponding improvement of customer service effect.
The surge of manual customer service needs to face a lot of professional knowledge and heavy daily consultation; More and more consulting users need to face the problems of slow customer service response, long waiting time and limited consulting time. Enterprises need to face multiple practical problems, such as the increase in labor costs and the difficulty in ensuring service standardization. In the era of digital finance, how to effectively solve problems by means of science and technology? The application of intelligent customer service makes intelligent customer service+manual customer service become the way for enterprises to break the ice.
Puqiang Information is an artificial intelligence enterprise hatched by Haidian Pioneer Park. Over the years, the company has adhered to independent research and development, mastered the core technology of voice, gradually formed its own product barriers and technical advantages in the AI voice industry, and strived to make people's lives more scientific and intelligent by constantly updating product technology.
Communicate with users in a humanized way.
Simply understood, voice intelligent customer service is a kind of non-artificial intelligence robot. Its essence is to use machines to simulate artificial intelligence information systems that communicate with users (using natural language), so that machines can communicate with people without barriers. It adopts a variety of intelligent human-computer interaction technologies, including natural language understanding and machine learning technology, which can identify and understand the questions raised by users' voice forms, understand users' intentions through semantic analysis, communicate with users in a humanized way, and provide users with information consultation and other related services.
"From the product level, it can be installed and used by customers, that is, it can be seamlessly connected with customers' existing systems after installation. "Wu, vice president of Puqiang Information Solutions, said that based on the core technology and expert technical management team, Puqiang Information has obtained more than 100 patents and software copyrights. The company is committed to creating a "technology+product+service" model, providing customers with omni-channel voice interaction technology for voice data analysis, integrated artificial intelligence, in-depth industry solutions and smart marketing solutions.
Help production and life improve quality and efficiency.
According to statistics, intelligent customer service has been able to solve 85% common problems in applications, and its cost is 10% of that of manual customer service. Artificial intelligence can not only facilitate people's production and life, but also save people a lot of time.
Relying on the AI capability platform, Puqiang Information builds multi-scenario intelligent solutions such as AI+ intelligent customer service, smart city, smart government, smart car and smart home. Since its establishment, it has reached strategic cooperation with many well-known enterprises at home and abroad, and intelligent customer service products are widely used in automobile voice and financial industries. "Now we can use this artificial intelligence technology to help banks carry out this remote operation. For example, when the customer is not on site, we can complete the application for transfer, card opening and installment for the customer. " Wu said to:
In addition to applying artificial intelligence to automobile, finance and other industries, Puqiang Information is also committed to bringing convenience to the elderly to the greatest extent. "Many elderly people don't know how to use smart phones. In response to this situation, we have specially developed a' digital person' product, that is, there is a virtual person who can directly talk to the elderly by turning on the mobile phone, so that he can complete the operation directly through the natural interaction of voice without pressing the button. " Wu introduced.