How to deal with complaints about trademark infringement on Alibaba (teach you 3 ways to deal with it) Hello everyone, I am the owner of Caibang. Alibaba is the largest and most well-known supply platform in China's e-commerce platform. Merchants who open stores on Alibaba are basically wholesale suppliers, providing a platform for consignment merchants such as Taobao and WeChat Business. However, if you open a store on Alibaba and involve trademark infringement issues, you may also be complained. If a trademark infringement complaint is established, you will naturally be punished by the platform. So Alibaba has been complained about trademark infringement, how to deal with it? Teach you 3 efficient handling methods. Alibaba merchants have been complained about trademark infringement. The following three methods are adopted according to different situations. Method 1: If an Alibaba merchant really commits trademark infringement, it is recommended that the merchant contact the complainant in a timely manner and try to get the other party to withdraw the complaint. When Alibaba merchants receive trademark infringement complaint information, they must first understand which product the other party is complaining about and whether the relevant complaint information submitted has been verified. If it has been verified that the merchant has indeed committed infringement, the merchant will first delete the link to the infringing product. The merchant then finds the complaining party as soon as possible, communicates with the complaining party, understands the other party's demands, and makes appropriate compensation to recover the other party's losses. Usually the other party wants some compensation before they are willing to settle. After the settlement, they have to ask the other party to withdraw the complaint, and finally resolve the complaint peacefully. Method 2: If an Alibaba merchant does not commit trademark infringement, the merchant can initiate a counter-notification against the complaining party from three aspects. Before initiating a counter-notification, the merchant should first understand the specific circumstances of the trademark infringement complained by the complaining party, and then initiate a counter-notification based on the merchant's own situation. The counter-notification can be initiated from three aspects. 1. If the product under complaint was purchased from the trademark owner or the trademark owner’s agent, relevant purchase documents, such as purchase contracts, invoices, etc., must be provided. 2. If the product complained of is not within the scope of the same or similar product category approved for use by the registered trademark, the merchant needs to explain the reason why the product does not fall within the scope of the same or similar product category approved for use by the registered trademark. 3. In addition to the above two aspects, if there are other non-infringement situations, you can directly provide trademark authorization and other proofs. Method 3: If an Alibaba merchant does not commit trademark infringement, the merchant can also enter the backend to lodge a complaint. If the merchant does not commit trademark infringement, he can directly go to the 1688 Seller Center - Rules Center - Violation Record Page - View Details - View Complaint Records. On the appeal record page, screen the complaint forms with pending appeal status, find the corresponding product being complained about, click View/Appeal - check the product that needs to be appealed - fill in the reason for the appeal - upload the appeal materials, and finally click Submit Appeal. After submitting the appeal, wait for 3-5 working days for the waiter to review it. You can then enter the historical appeals to view the appeal review results.
1688 What to do if a dropshipping item is sued for infringement is very simple. First find out your upstream unit (supplier), where you purchased the goods from, and submit your purchase order and Find out all the proof of your payment, which can relieve you of responsibility. Secondly, check yourself, how many infringing products you bought, how much you spent per day, etc. Find out the latest accounts, the court and You won't be led by the plaintiff, saying how much money you should pay to compensate him? In the end, the plaintiff and his firm ask for expenses for realizing the creditor's rights, which are attorney fees, notary fees, and travel expenses. Remember, Do not acknowledge any expenses without invoices. Even if there are invoices, you should carefully look at them to see if they are reasonable expenses paid by the plaintiff. Otherwise, the plaintiff will ask for more money in disguise. If you are sued, it is not scary. Do business. It is not easy to be targeted by professional anti-counterfeiters if you are not careful, so please take precautions and go through formal channels! I am a wild monkey. If it is helpful to you, please give me a follow and a like, thank you!
How long does it take for 1688 to file a complaint for trademark infringement (analysis of platform rules) Hello everyone, I am the owner of Caibang.
Many wholesale merchants choose to open stores in 1688 in order to find suitable agents. However, 1688 wholesale products also have related intellectual property issues, such as trademark infringement. But if the product itself has no trademark infringement issues, can it be appealed? If it is an appeal, how long does it take to file a complaint for trademark infringement? We understand the appeal time and the corresponding penalty rules. 1. If a 1688 merchant is complained of trademark infringement, the merchant can choose to appeal if there is no trademark infringement, but the appeal needs to grasp the corresponding time rules. 1. If a merchant is complained of infringement of trademark rights, after receiving the complaint information notice, it needs to submit a notice to Alibaba within the appeal period of 3 working days. If the merchant fails to submit a counter-notification within the prescribed time, or if the counter-notification material is not approved by the Alibaba platform, the platform will delete the complained information and will be deducted points from the platform. 2. When the merchant submits the appeal materials and completes the appeal, the merchant still needs to wait 3-5 working days for the waiter to review, and finally check the final appeal review results on the historical appeal page. 3. If the merchant fails to appeal for the first time, he will have a second opportunity to appeal. The second appeal will be opened within 3 working days after the platform implements the penalty. If the second appeal still fails, the merchant who wants to appeal again has to apply to customer service to activate it again. 2. 1688 merchants have been complained of trademark infringement. If the merchants fail to appeal, they need to understand the corresponding penalty rules. 1. When a merchant is judged to have infringed trademark rights as a general infringement, and the first time the complaint is filed and the complaint is established, the platform will deduct 4 points; when the merchant is complained and the complaint is established, it will be regarded as a repeated infringement, and 8 points will be deducted each time. No points will be deducted if the time of this complaint is within 5 days from the date of the last complaint for which points were deducted. 2. Based on the cumulative points deduction, the platform will also take corresponding punishment measures for the store: when the deduction points are between 12 points and 24 points (including 12 points), a public warning will be issued; when the deduction points are between 24 points and 36 points When the deduction points are between 36 points and 48 points (including 36 points), the permission will be restricted for 15 days; when the deduction points are between 48 points and 60 points (including 48 points) will be restricted for 30 days; when the deduction points reach 60 points or more, the account will be closed directly. 3. When a merchant's infringement of trademark rights is a serious violation, only a warning will be issued for the first time the complaint is made; the second time the trademark is complained and the rights are restricted for 7 days; the third time the trademark is complained and the rights are restricted for 15 days, if the merchant is accused of the same intellectual property right If serious infringement complaints are established and the total reaches 3 times, the account will be closed directly; if the fourth complaint is established, the account will be closed directly. ——END——