Coincidentally, on the complaint gathering platform, the number of complaints against Weizhong Bank is also rising. According to the complaint platform, from 20 17 to March 2020 15, the number of complaints filed by the complaint platform against Weizhong Bank has reached 3,830, ranking 12 in the banking field, ranking first among private banks, while the complaint resolution rate is only 25.9%, not only lower than 20 19 years.
Among them, hot complaints show that there are still cases of entrusting a third party to send SMS threats, sending real-time location home collection requirements, and sending false collection documents. And many violent collection complaints initiated by 20 18 still show the status of "being processed".
Not only that, complaints about microfinance can be described as the alternation of old and new. Since 2020, deferred repayment has become a general demand in the consumer finance industry. According to many complainants, the application for deferred repayment to the "micro-loan" platform was fruitless, and the phenomenon of violent "collection" was also increasing.
In response to complaints about "violent" collection, Weizhong Bank only said in an interview with the media that it would continue to optimize the content of user complaints, constantly strengthen the standardization of collection behavior, and provide special services according to the actual situation of overdue users to avoid complaints from the source.
Different from traditional financial products, and users need to take the initiative to apply to the bank, the micro-loan adopts the invitation system, and the invited users can get a loan amount of up to 300,000 yuan. The data shows that by the end of 20 19 1 1, the number of pre-credit users of "micro-loans" exceeded 1 billion, and the accumulated loan amount exceeded one trillion yuan.
Related questions and answers: