Self-awareness, that is, understanding the causes of one's emotions; Self-regulation, that is, controlling emotions and impulses; Internal motivation, that is, looking for internal motivation, for example, learning is to enjoy the happiness of learning, not for some external rewards; * * * emotions, that is, identify with and understand the emotions of others; Social skills, no need to explain.
Usually business people divide EQ into four parts: self-cognition, social cognition, self-management and relationship management. As far as employees' job performance is concerned, IQ makes a difference of 25%, while EQ makes a difference of 3%. For those jobs that require personality (such as sales and education), EQ can play a 7% role. Numbers don't sound shocking enough? But in fact, a 7% increase in work efficiency is by no means a small sum.
Emotional intelligence is particularly important for managers, teachers, coaches and other leaders. Leaders with high emotional intelligence can read the minds of their subordinates, thus providing them with the necessary elements for success. For example, when the team doesn't understand a key concept, or the team morale is low, leaders with high emotional intelligence can recognize this situation and try to solve the problem. In addition, EQ can also help solve external situations, such as difficult business negotiations.
Give two practical examples. Recently, Golden State Warriors coach Steve Cole noticed that the morale of the team was low. So, he came up with a new trick-let the players be responsible for guiding the game with the Phoenix Suns. And the result? The Warriors crushed the sun and won a total victory, leading by more than 40 points.
Some time ago, Waymo accused Dara Khosrowshah, the new CEO of Uber, of stealing their patented technology. Therefore, accompanied by Uber's legal adviser tony west, Kosrosa held talks with Google founders Larry Page and sergey brin. And the result? Things didn't get worse. Waymo acquired a 0.34% stake in Uber and gave up the lawsuit. Although Khosrowshah did not admit his mistake, he said that "there could have been other ways".
How to measure EQ? There are many EQ tests. Among them, the Multi-factor Emotional Intelligence Scale (MEIS) and the Emotional and Social Ability Scale (ESCI) are more reliable, but they need to be paid. Free tests include:
1) EQ test in Berkeley
2) EQ test in contemporary psychology.
Emotional quotient test of MindTools website
4) EQ test conducted by Institute of Health and Human Potential (IHHP)
5) EQ evaluation of 5)TalentSmart website