As long as the complaint meets the complaint requirements, it will be accepted immediately.
According to 20 14, the measures for handling consumer complaints in industrial and commercial administration are implemented:
Article 29 The administrative department for industry and commerce with jurisdiction shall terminate mediation within 60 days from the date of accepting consumer complaints; If mediation fails, the mediation shall be terminated.
If identification or testing is required, the identification or testing time shall not be counted within 60 days.
Second, call 123 15 requirements:
1) When your rights and interests are infringed, the respondent is under the jurisdiction of the administrative department for industry and commerce;
(2) When your rights and interests are infringed in the process of consumption;
(3) when discovering fake and shoddy goods and "dens" for manufacturing fake and shoddy goods;
(4) When you find false advertisements and deceive consumers; Please call 123 15 to report the complaint, and we will help you mediate the dispute. If violations are found, we will investigate and deal with them according to law.
The "123 15" consumer complaint hotline and the national internet platform are managed by the State Administration for Industry and Commerce.
Usually it will be accepted within 7 days. The administrative department for industry and commerce shall, within seven working days from the date of receiving the consumer's complaint, handle it and inform the complainant: (1) Accept the qualified complaint and inform the complainant;
(two) do not accept the complaint that does not meet the requirements, and inform the complainant of the reasons for not accepting it. The competent administrative department for industry and commerce shall, within seven working days from the date of receiving the consumer complaint, handle it and inform the complainant:
Accepting complaints that meet the requirements and informing the complainant; Complaints that do not meet the requirements will not be accepted, and the complainant will be informed of the reasons for not accepting them. Complaints through the platform, in accordance with the Law on the Protection of Consumer Rights and Interests and the Regulations on Handling Consumer Complaints by the Industrial and Commercial Departments,
The consumer's complaint will be decided whether to accept it within 7 working days, and the longest processing period will not exceed 60 days.
What does the prosecution need?
First of all, we need a genuine statement letter and a fake cancellation letter issued by the brand, which are the most effective materials for merchants to complain about selling fake goods.
If the two materials are verified by the platform to be true and effective, the fake identification can be revoked.
For the true declaration letter style, please refer to the following figure:
Counterfeiting complaint
2. Valid purchase voucher
These purchase vouchers include orders, contracts, invoices, invoices, shopping receipts and authorization certificates. If the merchant provides the above-mentioned complaint certificate, it shall provide complete, true and reasonable evidence.
Usually, there are three common reasons why false complaints are rejected: lack of substantive materials, incomplete materials, unreasonable reasons for complaints or proof materials or fiction.