Sample annual work summary for company department managers
Time flows like running water. A period of work is over. The hard work in the past period will definitely make you continue to work. There are more improvements! Take a good look at it and write a summary of your work. So is it really difficult to write a work summary? The following is a sample annual work summary of the company's department manager that I compiled. Everyone is welcome to learn from and refer to it. I hope it will be helpful to everyone.
Annual work summary of the company's department manager 1
In the blink of an eye, 20xx has become history, but we still remember the fierce competition last year. Although the weather is not particularly cold, the recruitment banners fluttering everywhere on the street are enough to make people realize that the valve industry will be another big battle in 2009, and the competition will become even more intense. Marketing directors, sales managers, regional managers, hundreds of companies large and small are all competing for talents and markets. Everyone has really felt the cruelty of the market, and they can only sit back and wait. The summary is to use strengths and avoid weaknesses in the coming year and have a comprehensive understanding of oneself.
1. Mission Completion
The actual sales volume this year was xx million, including xx million ball valves, xx million butterfly valves, and other xx million in the first workshop, basically completing the target set at the beginning of the year. The regular products of ball valves have declined compared with last year, the eccentric hemisphere has grown rapidly, and the forged steel ball valves have slightly increased compared with last year; but the sales of butterfly valves are not ideal (the plan is to be around 15 million), and the sales of large-diameter butterfly valves (dn1000 and above) are very small. , soft seal butterfly valves have a small increase. Generally speaking, sales volume is normal and OEMs are growing rapidly. However, the growth of the company's own products is not ideal, and the growth of the "Shuangda" brand is not ideal either.
2. Customers report more cases
For our production and sales enterprises, quality and service are our lives. If we do not do well in these two aspects, the development of the enterprise will be Growth is just talk on paper.
1. Quality status: The quality is unstable, and there are many returns and exchanges. For example, customer xxx's ball valves, customer xxx's butterfly valves, etc. have experienced quality problems one after another, and customers have complained.
2. Insufficient attention to details: such as large weld scars, rough surface, wrong paint color, handwheel falling during delivery, etc. Although it is a small problem, it affects the quality of the entire product and creates a bad impression on customers.
3. Untimely delivery: Inaccurate production cycle planning and improper production scheduling often lead to delivery delays. There are also delivery delays caused by human factors of delivery personnel.
4. Freight problem: There are many customer complaints about freight problem, especially old customers, such as xxx, xxx, xxx, etc., all say that it is more expensive than others, and the same goods use the same means of transportation. , the price today is different from yesterday.
5. Technical support issues: Customers’ questions are not answered or are vague, causing customers to complain and misunderstand the company. xxx, xxx and others have mentioned such problems. The problem is not big, but it is inconsistent with the company's purpose of "customer first" and "customer is God".
6. Quotation problem: Due to the incomplete internal price system of the company, different customer levels cannot be reflected, and old customers and large customers cannot appreciate the company's care and discounts.
3. Problems in Sales
After nearly two years of hard work, the sales department has been integrated into a capable, united and motivated team. The team has division of labor and cooperation, smooth communication and harmonious relationship between personnel; the sales staff have mastered certain sales skills and enhanced the idea of ??serving customers; they are relatively proficient in business, can take charge of themselves, and are good at summarizing problems at work , summarize, and find reasonable solutions. xxx has done particularly well in this regard. The cooperation between relevant departments is also becoming increasingly smooth, and they can understand and support each other. The good aspects need to be continued and carried forward, but there are also many problems.
1. The staff members are not very enthusiastic and have low autonomy. Chatting at work, watching movies, playing games, etc. happen from time to time. The reasons are, firstly, weak system supervision, and secondly, sales staff receive low remuneration. They feel that they have done a lot, but their wages are low compared with other departments, resulting in psychological imbalance.
2. The awareness of organizational discipline is weak, and lateness for work and early departure from work often occur.
This situation exists in all departments of the enterprise. The enterprise should have an appropriate attendance system. When bad phenomena occur, it should not only be managed by the department leaders, but also the enterprise leaders should step in to stop it.
3. The concept of delivery personnel: delivery personnel only regard delivery as a simple task, thinking that the goods leave the factory, and they lack the concept of serving customers. In fact, the attention to detail can make customers feel the company's service and sincerity, such as packaging and clear marking of goods, promptly informing customers of the weight and arrival time of the goods, and minimizing transportation costs for customers, etc. Annual work summary of the company's department manager 2
Dear leaders and colleagues:
Hello everyone!
20xx is about to pass, and we will usher in a new and challenging 20xx. As a technology research and development department, we have gained a lot in the past year, but there are also shortcomings. Looking back at the past year, there are unforgettable joys and memories that are unbearable to look back on. Looking back on the past and looking forward to the future makes people alert, wise and inspiring. As the saying goes, "Aim high and write sincerely about the Spring and Autumn Period." Below, I will report to the leaders on the main work in 20xx.
1. Efforts to coordinate various departments and arrange production according to the sales plan
According to the company's sales plan, overall consideration of raw materials, production equipment, personnel arrangements and other factors to determine production Product sequence. Formulate the production process parameters of the product and arrange the production of various departments. Coordinate the production workshop, front end, composite workshop and inspection workshop.
2. Be truthful and pragmatic in work, pioneering and innovative
We have made new breakthroughs in the innovation of new products in 20xx. After a long period of research and practice, we have successfully produced quartz sand flooring with beautiful appearance and wear-resistant material and flocked flooring with antibacterial and waterproof properties. In the past, we had to purchase embossed surface layers, but we have purchased them independently. Research and development can be produced by oneself; in 20xx, several patents were applied for after continuous summarization. In the process of continuous experimentation and practice, we boldly use new materials to reduce costs and improve product quality, in order to bring greater benefits to the company. In 20xx, quartz sand flooring was still in the initial trial production state. This year, it produced 3,550 meters, about 7,100 square meters, and the research and development cost was about 500,000. The production of flocked flooring this year is xx00 meters, about 2,400 square meters, and the research and development cost is about 100,000. The production area of ??the pool pattern series products is 2800 meters, about 5040 square meters, and the research and development cost is about 200,000. New commercial flooring products include Natural Series, Dushang Series, Carle Series, Hill Series, Furui Series, Ruinuo Series, etc.
3. Continuous learning and careful summary
Whether it is the improvement of old products or the development of new products, I need to continue to learn new knowledge and improve my theoretical level. For the research and development of new products, it is necessary to consider various factors before the production of the new product, and then preliminary determine its process parameters through experiments, and then verify the correctness of the process parameters through actual production, and then conduct experiments, summary, thinking and repeated practice , and finally get our various process parameters to ensure the production of qualified products.
4. Directions for future efforts
1. Study hard, be brave in practice, integrate theory with practice, improve overall quality and business capabilities, and make your greatest contribution to your job.
2. Strengthen the awareness of innovation, strengthen cooperation between various departments, continue to explore and innovate boldly.
I have the confidence to work with various departments to study hard and continuously develop new products. Through everyone's efforts, our company will be at the forefront of the industry. Let us work together for the future of the company and create a better tomorrow. If there are any deficiencies in the above report, leaders and comrades are kindly requested to criticize and correct them. Annual work summary of the company's department manager 3
Looking back on my work and study career in the past year and a half, there are joys and sorrows, ups and downs, and gains. Comrades have also witnessed the achievements. , no longer list them one by one. But what I want to say is that the achievements are hard-won. They include the correct leadership of the bank leaders and the help and support of all the bank’s cadres and department staff here today, especially the hard work and hard work of all the staff in the science and technology department. Hard work.
Over the past year, as the head of the science and technology department, I have only done some work that should be done, which can be summarized in the following five aspects:
1. Strengthen management and ensure safety
In the banking technology work, safety is the top priority. The result of the technology work is that all banking services can be carried out normally and smoothly without accidents. First of all, the most powerful means to ensure safety is the system. Based on this principle, I have discussed system issues with department personnel many times, adjusted the original job responsibilities, and formulated a new job responsibility system, emphasizing that The necessity and importance of the position have been understood, the job responsibilities have been refined, and the responsibilities have been assigned to each person. There has been a clear division of labor at the management level, so that scientific and technological work can be carried out in an orderly environment. Moreover, with the joint efforts of all staff in the department, the implementation of various revised systems and new systems has been ensured. Secondly, the safe and stable operation of networks and information systems is the lifeblood of the work of the science and technology department. Only when the entire information system maintains stable, continuous and efficient operation can we discuss the next development on this basis and give full play to the existing and The role of newly developed business products. In order to ensure the safe operation of the system, at the beginning of the year, departments within the department were equipped with mobile duty phones, thus shortening the delay time when a fault occurs. At the beginning of the year, I set the goal of ensuring that the overall availability rate of the bank card regional network system for ATMs and POS reaches over 99%. Although our regional network system experienced frequent fluctuations in 20XX, after our second transformation of the system, the system operation this year has been very stable. My efforts in strengthening management and ensuring operation have achieved the expected results.
2. Technology projects and key implementations
In terms of technology projects, there were many new products launched by the head office in 20XX and many projects to update the original business systems. First, we must support business departments to participate in fierce market competition. Many of the products developed by the head office to meet the needs of market competition have been introduced in various information channels. However, based on the regional characteristics of Shenyang and the characteristics of our bank, various business departments have put forward some project requirements, such as: Bank-Security Connect system, Salary increase system, document center system, etc. With the cooperation of bank leaders, relevant business departments, and branches, these new products were launched in a timely manner, enriching our bank’s product line, enhancing service functions, and gradually establishing certain market competitive advantages, which will help us improve our bank in the future. The bank's customer structure has played an important role in promoting and supporting the company.
In the past, our bank’s system was not conducive to market development due to the lag of the head office. Through relevant feedback from us and other branches, the head office has made some corresponding improvements to these issues this year. For example: the customer operation process of self-service equipment such as ATM and CRS has been updated, from the original method of first dispensing the card and then dispensing the money to first dispensing the money and then dispensing the card, which facilitates the customer's withdrawal operation; the self-service inquiry machine system has been modified and an inquiry machine has been added The agency function of the Financial Management Interconnection, etc.
3. Grasp the overall situation and unite and cooperate
I feel that the technology department is a crucial functional department in the bank. It is my responsibility to ensure the bank’s security and provide logistical support. An unshirkable responsibility. Over the past year, I have persisted in considering issues from the perspective of the entire bank and objectively analyzed the impact of relevant technologies on people inside and outside the industry. This year, in response to the situation that the UPS batteries in our branch branches were not working properly, I made a suggestion to replace them, because once the branches lose power and cannot operate normally, it will have a great impact on the bank. This suggestion was recognized by the industry, and all outlets were replaced before the year-end accounts.
As the second-line service management department of the bank, the science and technology department strengthens unity and coordination with relevant personnel and relevant departments, which is an important condition for doing a good job in science and technology services. In order to improve the unity of department staff within the department, I conscientiously implement democratic centralism, insist on accepting suggestions, humbly accept opinions from different viewpoints, and do not act arbitrarily or willfully. Every staff member of the science and technology department is treated equally, so that they have certain responsibilities and corresponding powers, and the responsibilities and rights are unified, thus mobilizing the enthusiasm of the staff of the science and technology department to the maximum extent, and there has never been any dispute over credit. The phenomenon of fighting for power and gain.
4. Strengthen quality internally and build image externally
Over the past year, I have paid great attention to strengthening the ideological style and discipline construction of the staff of the science and technology department, and maximizing the overall effectiveness of the science and technology department. , and strive to create an image of diligent, efficient and pragmatic government departments. On the one hand, I care about the staff of the science and technology department in life, support in work, encourage in study, strictly restrain discipline, and resolutely resist and overcome all kinds of unhealthy tendencies. On the other hand, I insist on being strict with myself and taking the lead in setting an example. I have always paid great attention to improving my management level and business capabilities, constantly cultivating my ability to guide practice and control the overall situation, so as to be mentally self-disciplined, proactive in learning, and creative in work. I am diligent in practice, quick in thinking, and brave in innovation in my work. As a scientific and technical personnel, we are required to seek truth from facts and have a down-to-earth work style, which has cultivated a pragmatic work attitude in me. As the person in charge of a key department, I always adhere to a clean and honest style, and insist on self-policing, self-motivation, self-examination, and self-encouragement. As a middle-level cadre, I play the role of connecting the previous and the following, obeying the arrangements of the line leaders in everything, and instilling the spirit and work guiding ideology of the line into every staff member. As the leader of the staff, I always insist on creating opportunities for the staff to learn and exercise themselves, so that each staff member can improve themselves, improve themselves, and enrich their work experience at work, so that the staff can find the best performance in their work. to its own social value.
5. Summarize experience and improve deficiencies
After more than a year of work, I have achieved certain results and improved my abilities a lot, but there are still many shortcomings. place.
1. Since I have not been working for a long time, my social experience is not very rich, and my management ability is still lacking. I hope that in the future, leaders will point out and criticize more so that I can gradually improve myself and improve my work level.
2. There are few in-depth visits to the grassroots level. Due to the relatively high work pressure and heavy workload of the science and technology department, they rarely go to various business departments and branches to understand the working conditions of business personnel, and cannot understand them in a timely manner. The working conditions of business personnel and improving the working environment of business personnel through scientific and technological means.
20XX is a year for our bank to seek development. From a scientific and technological perspective, we should increase technical support for front-line staff. I think we should start from the following aspects:
1. Go deep into the grassroots level to understand the work of business personnel, improve the working methods of business personnel from a scientific and technological perspective, and improve the work efficiency of business personnel.
2. Increase system security management, ensure stable system operation, and provide a stable system environment for front-line staff and customers.
3. Strengthen the management of computer equipment and computer use, establish files for computer equipment, and standardize the computer operations of business personnel. Give full play to the role of computer administrators in each branch and standardize and control the computer operations of business personnel in each branch.
4. Popularize the computer knowledge of business personnel and strengthen computer application training for business personnel.
5. Respond promptly and quickly to various system development requirements submitted by business departments, and provide technical support for the market expansion of business departments.
Looking back at the past and looking forward to the future. Frankly speaking, under the training of my leaders and with the support and cooperation of my comrades, I have made some achievements, but these are insignificant. Due to my limited level and limited abilities, there are still many unsatisfactory things in my work and study, and there are still shortcomings and mistakes of one kind or another. I am determined that in my future work, on the one hand, I will carry forward my achievements and make persistent efforts, on the other hand, I will self-examine, self-police, self-improve, and self-motivate, so that I can dedicate myself to the cause of XX and die for myself. ;