Taobao user violation score is a way to record users' violations in Taobao;
1. Scoring period
The violation score is based on each natural year (65438+ 10/to 65438+February 3 1).
2. Scoring criteria
(1) If the violation score is deducted to 12, Taobao will freeze the account (without restricting website login), and users need to conduct Taobao assessment. After passing the assessment, the user's freeze will be lifted.
② Specific assessment method: users can only take part in Taobao's assessment after the learning period expires. 2.3 Provisions on learning period: The learning period is calculated by multiplying the freezing times in the scoring period by 3, such as 1×3 = 3 days for the first freezing and 2×3 = 6 days for the second freezing.
③ If the user is not deducted 12 points during the scoring period, the points will be cleared (unfrozen) from 0: 00 on June 1 day of the next natural year.
Every time Taobao violates the rules, a certain score will be deducted, and the deduction standard will be implemented with reference to the Scoring Standard.
3. Supplementary explanation of scoring
(1) For particularly serious violations, Taobao has the right to permanently seal the user's name without further research and opening.
② Users who have participated in the consumer protection service will be forced to quit after deducting 10 points.
Extended data:
Taobao violation category
1. Infringe on Taobao trademarks or other rights and interests.
Without explicit authorization, Taobao users use:
1. 1 Taobao (or Alibaba Group or its subsidiaries, the same below) or its website (including channels, categories, space, etc. And its branches), products, services, activities, business, technology, etc. , name, trademark, logo, domain name, slogan, characteristic words, pictures, graphics, shapes, images, etc.
1.2 photos, images, names, flower names and/or pinyin, homophony, translation, etc. Taobao's managers;
1.3 Other information (except ordinary members) that may mislead others into thinking that users have a certain relationship with Taobao, including information similar to the above two items: 1. 1 and 1.2.
2. Revealing other people's information
Violation of Taobao's regulations on network information, spreading and publishing displayed information on Taobao and other websites that allow users to log in with Taobao's username and password.
3. Publish illegal information.
Use the information dissemination channel provided by Taobao to publish illegal information.
4. Unlawful release of goods
There are cases where commodities violate the commodity release management rules, including but not limited to: publishing prohibited commodities (including store names or store announcements and other prohibited commodity information in Taobao public channels), misplacing categories, commodity credit speculation, no maps or inconsistent maps, repeated distribution of commodities (except those related to Taobao business and approved by Taobao), etc.
Step 5 cheat
Publish fraudulent goods for the purpose of illegal profit, and infringe upon the rights and interests of other users by refusing to use Alipay, collecting money and not delivering goods.
6. Illegal registration
Users maliciously register a large number of Taobao accounts through software or illegal channels, disrupting the order of Taobao or increasing the platform load of the website system.
7. hype credit
One or both parties to the transaction fabricate transaction facts or conduct other behaviors that can affect others' "accumulated credit of members" for the purpose of increasing "accumulated credit of members".
8. Deal or not
After the buyer and the seller make a deal on Taobao, the buyer refuses to pay for the goods without justifiable reasons; Or the buyer has abnormal bidding behavior, which has or may disturb the trading order of the website.
9. The transaction is not for sale
After the buyer and seller make a transaction on Taobao, the seller refuses to sell without justifiable reasons or the transaction status is "the seller has delivered the goods and is waiting for the buyer's confirmation", but the goods are not actually delivered, such as "out of stock" and "goods transfer". These are not considered as legitimate reasons.
10. Malicious evaluation
The content of the evaluation made by the appraiser in his own or others' name violates public order and good customs, or Taobao thinks it inappropriate; Or the appraiser insults, slanders or coerces the appraisee by exaggerating or fabricating facts for the purpose of harming the appraisee's interests (or seeking personal interests) (limited to "bad reviews" and "middle reviews").
1 1. The online description does not match.
It refers to the inconsistency between the goods received by the buyer and the description of the goods released by the seller after the buyer and the seller make a deal on Taobao.
12. The seller refused to use Alipay. When the buyer asked for payment with Alipay after the transaction between the buyer and the seller, the seller refused to use Alipay.
13. Payment not delivered
After the buyers and sellers used Alipay to make a transaction on Taobao, the transaction status was "successful", but they did not actually fulfill their delivery obligations.
14. Misappropriation of accounts
15. Infringement of intellectual property rights of others
Including all violations of Taobao's Rules for the Administration of Prohibited and Restricted Trading Articles or the relevant provisions of the Trademark Law, Copyright Law, Patent Law and other laws and regulations.
16. Bribery
Users give property to Taobao staff for illegitimate interests (including but not limited to illegitimate interests that violate national laws and regulations or Taobao related rules).
17. Other acts that violate laws, morality, public order and good customs.
Other acts that violate laws (including but not limited to administrative regulations, local regulations and national policies), morality, public order and good customs.
References:
Taobao Violation _ Baidu Encyclopedia?