It is illegal to cheat at a price higher than twice the market price. According to Article 7 of the Provisions on Administrative Penalties for Price Violations, if consumers or other business operators are tricked into trading with them by false or misleading price means, they shall be ordered to make corrections, their illegal income shall be confiscated, and a fine of less than five times their illegal income shall be imposed; If there is no illegal income, a fine of 50,000 yuan to 500,000 yuan shall be imposed; If the circumstances are serious, it shall be ordered to suspend business for rectification, or its business license shall be revoked by the administrative department for industry and commerce. "This can be solved by the following methods:
1, negotiate with the operator.
That is, exchange, repair or appropriate compensation for the purchased goods or services in consultation with the operators to resolve disputes. Before negotiation between consumers and operators, we should pay attention to the following points: first, we must keep the packaging boxes and instructions of the purchased goods as complete as possible; The second is to carry the invoice of the goods as a shopping voucher; Third, you can call the store first to negotiate and make an appointment before you go; Fourth, seeking truth from facts, demanding to be reasonable and legal; Fifth, pay attention to attitude. If the operator is willing to pay back, he will pay back. In case he can't meet his requirements, don't make any noise. It can be solved through other channels.
2. complain to the consumer association.
Consumers should pay attention to the following points before complaining: first, it is best to negotiate with the operators before complaining, and then complain to the consumer association after consultation with the operators fails. The second is to write a written complaint, including the complainant's name, gender, occupation, work unit, telephone number, mailing address and postal code; Name, brand, model, production date and price of the commodity; The name, telephone number, address and postal code of the store; Name, telephone number, address and postal code of the manufacturer; Date of purchase, lost value. The third is to attach a copy of the invoice. Fourth, complaints can be made directly to local (district, county, city) consumer committees. If the value of the goods is large, the problem is serious or the local consumers' association can't solve it, you can also complain to the consumer association at the next higher level.
3. Complain to the relevant administrative department.
The so-called appeal refers to the behavior of citizens expressing their opinions to state organs and demanding treatment. Consumer complaint refers to the behavior of consumers who purchase or use commodities or accept services for daily consumption, have disputes with business operators about their rights and interests, state their opinions to the state administrative organs and request for handling. Consumers should appeal to the relevant administrative departments of industry and commerce, price, quality and technical supervision, quarantine, health, agriculture, construction and so on according to different situations after disputes over consumer rights occur; The procedure of complaint is basically the same as that of complaint.
4. According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.
The so-called arbitration means that a third party other than the two parties makes a ruling on civil, economic and administrative disputes. The arbitration of consumer rights disputes is mostly economic arbitration.
5. Bring a lawsuit to the people's court.
Due to the different nature of cases, there are criminal proceedings, civil proceedings and administrative proceedings. Disputes over consumers' rights and interests belong to civil litigation. When consumers' own rights and interests are damaged, they can also bring a lawsuit directly to the local people's court.
Once you encounter price fraud, you should protect your rights and interests through legal channels. Need to negotiate with the business operators to exchange, repair or properly compensate the purchased goods or services. If negotiation with the operator fails, you can complain to the consumer association.