1. Stay calm: Stay calm when answering the phone, and don't panic or be nervous. Be polite and respect each other.
2. Identification: Ask the other party's name, unit and contact information.
3. Get detailed information: Ask the purpose and specific questions of the call. If the information provided is not enough, you can ask for a written notice or an official letter for reference.
4. Recording information: record the date and time of the call, the name and position of the other party, and record the content of the call in detail. This will be helpful for subsequent processing and communication.
5. Seek legal advice: You can seek the advice of legal professionals, such as lawyers or legal advisers.