At 3: 44 p.m., Mr. Wang informed Mr. Tan that the company cancelled the qualification of pre-evaluation and distributed all bonuses for the month. "I apologize to you again for his personal behavior of insulting customers!" Mr. Wang replied to Mr. Tan's response to the manager: "Well, I won't scold you in the future."
For this matter, Mr. Tan made it clear: "How the company punishes him is their business. It was the manager who was scolded, not Mr. Wang. I hope the manager can apologize to me in public. "
Mr. Wang replied, "I have done what I can." His swearing is a moral personal act. You can call his mother and persuade his relatives to apologize. "
On the afternoon of May 25th, the reporter accompanied Mr. Tan to the suspected decoration shop. Manager Wang and Manager Xiang are not in the store at this time. Mr. Tan called Mr. Wang's mobile phone to express his expectation for an apology from the manager: "He blacked out my WeChat, how can I find him?" Mr. Wang replied that he didn't know it himself.
Then, the reporter explained his true identity, understood Mr. Wang's handling method, and was angered by Mr. Wang: "You are also a news media. It's none of my business for you to come to me. "
The reporter continued to understand: "The store staff did such a thing to the customers. As the responsible person, aren't you going to take care of it? " Mr. Wang added, "(Mr. Tan) is not our client, and he didn't sign the contract. He belongs to his own dispute case. It is not easy for you to be a member of the news media, is it? "
The reporter reminded Mr. Wang of his tone. Mr. Wang never gave up: "I tell you, that's what I said." You are the news media, that's what I said. " At the same time, Mr. Wang said that he had already dealt with this matter and did not need to tell reporters.
The reporter asked whether he should apologize to Mr. Tan. Mr. Wang is still excited: "I owe him an apology? I touched your ghost, you called me, you owe me an apology. " The reporter tried to verify Mr. Wang's true identity. Mr. Wang said: "As soon as I call you, the place I am responsible for is none of your business!"
Mr. Tan was very angry after seeing the communication between Mr. Wang and the reporter: "Now I just need an apology. Is it so difficult? " You have this attitude as a responsible person, not to mention your employees. "Finally, Mr. Tan didn't see the employees who abused him and didn't get his apology.
Is it suspected of violating personal freedom to insult Mr. Tan with the method of "Fu Cheng Yin Yang Jia"? The reporter consulted Li Jian, a criminal defense lawyer of Hunan Wanhe United Law Firm.
Li Jian said that according to the requirements of Article 14 of the Law on the Protection of Consumer Rights and Interests, consumers have the right to personal freedom, the right to pay attention to the customs and habits of the Chinese nation, and the right to safeguard personal privacy information according to regulations when purchasing, using products and receiving services. Therefore, the store's language obviously violates the customer's right to personal freedom and protection, which should be denounced and corrected. "Even if Mr. Tan is not a customer, the store can't insult him like this."