1. If the merchant does not return the products purchased on site, he can choose to negotiate with the merchant. If negotiation fails, you can report to the Consumers Association for mediation. If mediation fails, a lawsuit may be brought to the relevant people's court.
2. Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Second, what should I do if I find a defect in the live broadcast room?
Where a business operator finds that the goods or services provided by it are defective and endanger the personal and property safety, it shall immediately report to the relevant administrative department and inform consumers, and take measures such as stopping sales, warning, recall, harmless treatment, destruction, and stopping production or services. Where recall measures are taken, the business operator shall bear the necessary expenses incurred by consumers for recalling goods.
Third, what are the benefits of not returning the things bought on the spot to the lawyer?
For goods purchased on site, the benefits of not returning goods to lawyers include:
1, lawyers can help the parties analyze the case, advantages and disadvantages.
2. Lawyers can help the parties to investigate the evidence. After the parties have hired a lawyer, the lawyer may investigate the relevant units and individuals and obtain relevant evidential materials beneficial to the parties. Lawyers also have the right to consult the case file and fully understand the case. This provides a greater possibility for the parties to fight a good lawsuit and earnestly safeguard their legitimate rights and interests.
Through the above introduction, we can know that merchants who buy things on the live broadcast do not return them, and they can choose to negotiate with them. If negotiation fails, you can report to the Consumers Association for mediation. If mediation fails, a lawsuit may be brought to the relevant people's court. If you still don't understand, you can consult our lawyer.