The acceptance scope of 12348 is as follows:
1. Accept citizens’ inquiries and requests for help regarding the responsibilities, procedures and policies of the government, government departments and public service departments;
2. Accept citizens’ requests for help in life, production, government functions and public services;
3. Accept opinions and suggestions from citizens and all walks of life on urban economic and social development, urban construction management, etc. ;
4. Accept citizens’ criticisms, complaints and reports on the work style, service quality and efficiency of the government, government departments and public service unit staff in the performance of their duties;
5. Other government services and public services.
Legal basis: Article 17 of the "Legal Aid Law of the People's Republic of China".
The state encourages and regulates legal aid volunteer services; supports qualified individuals to serve as legal aid volunteers to provide legal aid in accordance with the law.
Universities and scientific research institutions can organize personnel engaged in legal education and research and law students as legal aid volunteers to provide legal consultation and draft legal documents to parties under the guidance of the judicial administrative department. Waiting for legal aid.
The specific management measures for legal aid volunteers shall be formulated by the relevant departments of the State Council.