If you have the receipt and power of attorney, you can handle it yourself. Taobao will pay the merchants directly. Don't be afraid if you don't have a receipt and authorization. Taobao doesn't need these. In the case that both parties have no vouchers, the result is that the description of the merchant is not satisfied, and the return is refunded, and the merchant bears the freight.
3, 3 days of proof time is very important, all you have to do is take photos and upload the waybill number, upload the signature screenshot of logistics tracking, and upload the screenshot of Want Want chat record. There are also vouchers for buyers to refute. Xiao er looks at the file and makes a judgment. A liar applies once and refuses once. Until the swindler applies for a refund.
Extended data:
According to the provisions of China's Civil Procedure Law, the people's courts accept civil actions brought by citizens, legal persons, other organizations and their personal relations.
There are mainly the following categories:
1. Disputes over property relations and personal relations. Such as property ownership, creditor's rights, copyright, personality rights, identity rights and other cases.
2. Cases of disputes over marriage and family relations. Such as divorce and maintenance cases.
3. Disputes arising from business relations. Such as bills, shareholders' equity cases, etc.
4. Cases of economic relations disputes. Such as various contract cases.
5. Labor dispute cases arising from labor relations. Such as dismissal and dismissal cases.
6. Other circumstances stipulated by law, such as voter qualification cases and cases of declaring missing.
References:
Baidu Encyclopedia-People's Republic of China (PRC) Civil Procedure Law