Sincerity is the premise of effective communication.
Modern society is an era of routines, and because of this, sincerity is precious.
In addition, communication is a two-way process. If the other person obviously feels that you are playing a trick on him, then he will naturally respond to you in the same way in most cases.
This is very important for both the client and the lawyer. Lawyers provide real legal help to clients and solve legal problems for them. If the two sides reach a cooperative relationship, they should stand on the same front and pursue the same goal.
This requires the parties and lawyers to adhere to the principle of sincerity when communicating.
For lawyers, it is necessary for clients to feel the sincerity of lawyers, because only in this way can they help clients to let their guard down slowly, communicate frankly with lawyers, and their trust in lawyers will continue to grow and sublimate.
Communication should be as timely as possible.
In this fast-paced era, time has undoubtedly become a scarce resource worthy of everyone's attention. Someone once said: For lawyers, the most precious thing is time.
This is true for lawyers, especially for those parties who are burdened with legal disputes or problems.
Communicate in time, be a conscientious person, pay attention to the affairs of the parties, deal with problems more efficiently, and gain the recognition and satisfaction of the parties at the same time.
Effectiveness also needs to be focused on. If you miss the best communication point, you can use it later if you want to make up for it? Is the day lily cold? To describe it.
Know how to think from the customer's point of view.
Although people have one kind? Standard? Inertia thinking, however, for lawyers in the legal service industry, it is not worth the loss to use this mode of thinking.
Since it is a service industry, a basic sense of service is still necessary. To really do this, it is very important to use empathy.
Pay more attention to words and expressions. In the process of communicating with customers, don't turn the communication between the two sides into your own one-man show, but give the other side time to fully express, observe the movements and expressions of customers in your coming and going, and adjust your expression content and expression accordingly to ensure smooth and effective communication.
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Of course, in the process of communication between the two parties, lawyers will inevitably encounter some unexpected difficulties, such as being asked some difficult or unanswerable questions, and the parties ask lawyers to predict the outcome of the case. In this scenario, in addition to testing the communication ability of lawyers, it is also the touchstone of psychological quality.
In fact, whether you have a good attitude or psychological quality is also the key to solving the problem.