During the reporting period, the company realized the main business income of 654,38+0,580,900 yuan, a decrease of 654,38+0,654.38+0.54% compared with the same period of last year. The main reasons for the decrease are the reduction of basic fares and the discount of shenzhen tong credit cards. Passenger traffic was 778,654.38+0.40 million, a year-on-year increase of1.54%; The annual operating mileage was 359.69 million kilometers, a year-on-year decrease of 3.77%.
Assist in planning the three-level network and opening the feeder bus rapid transit.
In 2008, the Transportation Bureau organized and optimized the bus network in Shenzhen, and built a three-level network of "BRT- trunk bus-feeder bus" to form an urban public transportation network with "speed and speed combined", "point and surface combined", various types of services and integrated connection of multiple lines. The company won the right to operate four trunk lines with the first place in the trunk line bidding of the Transportation Bureau. In 2008, the company opened eight feeder lines and express lines, which were well received by the municipal government, news media and Shenzhen citizens, adding new impetus to the company's brand building.
According to the deployment of the government, the integration of public transport resources is carried out.
The franchise reform of public transport industry is one of the two major reforms of the municipal government this year, and it is also the primary task of our company this year. According to the overall deployment of "Shenzhen Public Transport Franchise Reform Work Plan", the company resolutely implemented the government's reform measures, made painstaking efforts and meticulous work in the implementation process of bus line handover and reception, and completed this year's bus resource integration with high quality ahead of schedule according to the schedule requirements of the Transportation Bureau.
Carry out satisfaction survey to improve service level
During the reporting period, the company organized two passenger satisfaction surveys of public transport groups in May and June 10, respectively, according to the inspection requirements of the group's ISO quality management system and the standards of Urban Bus and Tram Passenger Service (national standard), and the passenger satisfaction indexes were 67.63% and 92. 1 1% respectively. It can be seen that the promotion of standardized and standardized services has achieved initial results, and passenger satisfaction has improved significantly.
In addition, our company has strengthened the construction of grass-roots teams and groups through the team's star-catching work in creation mode and the star rating of employees, and strengthened the supervision and help on the daily operation of teams and lines through services such as hanging teams and patrolling lines in government departments and offices, which effectively improved the quality level of bus service on lines. In the preliminary evaluation results of public transit star-rated lines in 2008 by the Municipal Transportation Bureau, our company has five-star lines 10, accounting for 80% of the five-star lines in the city. Four-star line 10, accounting for 76.92% of the city's four-star line; Three-star lines 10, accounting for 58.82% of the city's three-star lines.
Investigate hidden dangers in production safety, and make timely rectification to ensure safety.
After the "2.27" major fire accident in Nanshan District and the "9.20" major fire accident in Longgang District, the Group carried out a comprehensive 100-day safety hazard investigation within the Group from September 22 according to the instructions of the Municipal Party Committee and the Municipal Government and the work arrangements of the Municipal Transportation Bureau and the SASAC. As of February 23rd, 2008, there were 8 hidden dangers of Class A/KLOC-0, of which 6 have been rectified and accepted. It is estimated that three hidden dangers will be investigated by the end of the year, and the rest will be postponed to 2009, which has been included in the 2009 budget. Class B hidden dangers 1 1 each, 3 of which have been rectified, and the remaining hidden dangers have been included in the 2009 budget; There are 6 hidden dangers in Class C, 2 have been evaluated, 3 are being detected, and 1 has been detected. If there is no problem, it will be closed.
The emergency response was rapid, and the emergency evacuation in Spring Festival travel rush was well coordinated in early 2008.
From June 5438 to October 26, 2008, due to the continuous rain, snow and freezing climate in the north, the trains originating from Shenzhen Luohu Railway Station and Nantou West Railway Station were delayed or stopped in a large area, and a large number of returning passengers were stranded in the West Railway Station and Luohu Railway Station, requiring emergency evacuation. Under the unified command of Spring Festival travel rush Qiangtong Office, the group started the emergency plan of transportation capacity on the evening of 26th, and set up on-site emergency transportation capacity command centers in East and West Railway Stations, which were on duty 24 hours a day, dispatching and operating vehicles, coordinating various emergency support work, participating in 3,920 emergency tasks and transporting 420,000 passengers. Actively cooperate with Spring Festival travel rush Qiangban, Nanshan District Government and Passenger Transport Branch to organize emergency evacuation of passengers, and successfully complete the emergency evacuation of stranded passengers, which was fully affirmed by Spring Festival travel rush Qiangban, Municipal Transportation Bureau, Nanshan District, Luohu District and Municipal Passenger Transport Branch. System construction and annual implementation evaluation
The company has established a relatively complete system of rules and regulations, covering the main links of production and operation such as operation management, safety service, vehicle technology, human resources, administration and finance. In order to further establish and improve the company's institutional system and improve the company's operating quality, during the reporting period, the company continued the idea of ISO system construction, decomposed the internal business of the group headquarters, reorganized the business composition and institutional directory of the group according to the established ideas and formats, and basically achieved the goal of clear thinking and comprehensive coverage. Through the release of Regulations on the Management of Rules and Regulations of Shenzhen Public Transport Group Co., Ltd., the review and release process of various systems has been straightened out, and on this basis, the existing systems of the group have been comprehensively reviewed and revised, and the company's rules and regulations have achieved remarkable results.
Evaluation conclusion of enterprise management on enterprise internal control mechanism
The company's internal control system meets the requirements of relevant laws and regulations in China and the company's own characteristics. The establishment of various rules and regulations ensures the normal daily activities of the company and effectively controls the company's business risks, financial risks and legal risks. With the continuous development of the company, the company will constantly improve the internal control system to meet the company's development needs and regulatory requirements. The main risks faced by the company
Operational risk: the continuous increase of diesel oil price and material price leads to the substantial increase of fuel cost and maintenance cost; Municipal road construction leads to the increase of vehicle road resistance, which makes it difficult to improve operational efficiency and has a serious impact on the main income; In addition, with the rapid development of subway, the market share of conventional bus is further shared. The business pressure of enterprises is increasing day by day, and the profit space is decreasing day by day.
Cash flow risk: Shenzhen Municipal Government implemented the bus fare reduction policy in 2007 and the cost control policy of bus franchise enterprises in 2008. Government financial subsidies and cost supervision subsidies lag behind, and the approved supervision costs are strict, which increases the cash flow risk.
Policy risk: the risk of being affected by government policies in terms of bus fare control and fare reduction, and access to market resources; After the implementation of the Labor Contract Law, the employment policy risks brought by the original employment mode will have an impact on the company's operating costs. The cost control policy is uncertain. Because there is a certain gap between the regulatory standards and the actual cost of the company, there is also uncertainty in the company's income.
Safety risks: including driving safety risks of drivers, comprehensive safety risks of vehicles and stations, and fire safety risks.
Legal risks: including economic contracts, labor relations, traffic and service accidents and other business-related legal risks.
Risks brought by competitors to the Group: Take risk avoidance strategies for the risks brought by competitors, and avoid risks through measures such as line adjustment and optimization and increasing operation scheduling.
Risk management of the company
In terms of risk management institutions, the company has set up a financial director and an audit director, as well as an independent supervision and audit department, which is mainly responsible for financial revenue and expenditure audit, economic benefit audit, financial discipline audit, resignation audit, internal control audit and risk-oriented audit. In addition, the company also has a special legal office, which employs external professional legal consultants all the year round, and they are also responsible for controlling various legal risks of the company.
According to the overall thinking of the company's comprehensive risk management, the company's risk management is divided into three systems: prevention in advance, control in the process and relief afterwards. The main strategies to prevent risks include: implementing the safety target responsibility system layer by layer, formulating a series of safety management standards, making emergency plans and practicing regularly to prevent safety risks. Organize the refinement of internal labor management regulations and strengthen contract management to reduce labor disputes that may arise after the implementation of the new labor law. Actively communicate and coordinate with relevant government departments to minimize the impact of policy risks on enterprises. Establish and improve three business modules: contract/legal person approval and authorization, legal dispute management and special legal services, and improve the legal risk prevention system.
In addition, the group passed the qualification certification of ISO quality/environmental management system at the end of 2006. BSI (British Standards Institute) management system certification body regularly conducts external supervision, audit and evaluation of the Group's system; The enterprise management department of the Group is responsible for organizing the internal audit of the ISO quality/environment management system, self-evaluating the whole ISO management system, constantly improving various business processes and strengthening the internal control management of enterprises. In May 2008, the company successfully passed the BSI external audit supervision and audit, and successfully completed the internal audit and external audit of the 2008 ISO 900114001system of the group headquarters and its subordinate bus companies.
Basic information of board members
(1) Development Planning Committee: composed of (director),, Liu, Qu Zhongrong and Guan Weiming; The main responsibilities are: a. To study and formulate the long-term development plan of the joint-stock company, including but not limited to formulating the five-year business plan, listing plan and foreign investment policy; B. Review and revise the long-term development policy of the joint-stock company; 3. Suggestions on perfecting and adjusting the internal organizational structure, functions and division of labor among various departments of the joint-stock company; D. To study and make suggestions on major investment and financing, major capital operation and asset management projects that must be approved by the board of directors according to the Articles of Association; E. To study and make suggestions on major issues affecting the development of joint-stock companies; F. Implement work objectives, requirements and other matters authorized by the board of directors.
(2) Procurement Committee: composed of (director), District Zhongrong, Guan Weiming, Gui Tianjiao,, and Luo; The main responsibilities are: a. to formulate the purchasing policy of the group; B. make decisions and supervise the procurement activities of the whole group; C. Review the procurement budget plan and report it to the board of directors for approval; D, responsible for examining and issuing centralized procurement catalogue, determining specific procurement methods, and examining and approving procurement management systems and processes; E. examining and approving external procurement agencies; F, examine and approve qualified suppliers; G. review over-budget procurement projects and off-budget procurement projects; H, leading and organizing the bidding work; First, examine and approve the bidding scheme; J, examine and approve the bidding results; K, listen to the reports of the procurement center and the station construction management center on material procurement and infrastructure procurement and guide the procurement work; L. other matters authorized by the board of directors.
(3) Remuneration Committee: composed of (directors), Liu, District Zhongrong and Guan Weiming; The main responsibilities are: a, to formulate the post responsibilities of employees at all levels of the joint-stock company; B, formulate the salary system, standards, budget and expenditure (including but not limited to wages, bonuses, bonuses and benefits, etc.) of the joint-stock company as a whole and employees at all levels. ), and supervise its implementation; C, formulate the performance appraisal system and performance appraisal indicators for employees at all levels of the joint-stock company; D, formulate and review the salary scheme and performance appraisal scheme of the senior management of the joint-stock company, and evaluate the senior management; E. other matters entrusted by the board of directors.
(4) Listing Committee: It consists of six members (director),,, Du, District Zhongrong and Li Zhongzhong; Mainly responsible for the listing related affairs when the company started to go public.
(5) Review Committee: composed of (director), He Bin, Liu, Du and Jong Li; Mainly responsible for the evaluation of the performance of the company's management by the board of directors. The company's main business
The company's main business is: bus passenger transport; The company's body, bus shelter, station advertising business; Minibus; Taxi; Rent a car; Road dangerous goods transportation business (refined oil transportation).
By the end of the reporting period, the company had 222 bus lines, including bus line 163, peak-hour line 14, 20 night lines and 2 holiday lines, which met the travel needs of citizens. At the end of the period, the company operated 49,565,438+0 vehicles, including 4,076 buses; 34 1 bus; 450 taxis; There are 84 tourist buses.
During the reporting period, the company realized the main business income of 65,438+0,750,280,000 yuan, an increase of 65,438+00.3% over the same period of last year. The main reason for the increase is that the average number of operating vehicles has increased by 549 compared with the same period of last year. Paid passenger traffic was 880.9 million passengers, up13438+0% year-on-year; The annual operating mileage was 43 1.27 million kilometers, up 19.90% year-on-year.
Adjusting and optimizing network resources to solve the problem of citizens' travel
In combination with the relevant requirements of the Municipal Transportation Bureau, the Group organized secondary units to conduct a special study on the difficulty of riding in hot spots during peak hours, focusing on solving the difficulty of riding in science parks, Meilin checkpoints, Huaqiang North and other areas. Since March, under the requirements and overall arrangement of the Municipal Transportation Bureau and the Comprehensive Transportation Institute, the public transport improvement schemes in the Science Park, Meilin Checkpoint and Huaqiang North have been implemented in stages, involving 2 new lines and more than 30 reconstructed lines.
In order to further solve the problem of getting on the bus at Meilinguan during rush hour and solve the bus supporting problem of OCT in the east, according to the overall arrangement of the Municipal Transportation Bureau, the Group opened two express lines: peak line 14, peak line 15, E 12 and E 13.
On September 28th, 2009, our company opened a new branch line B68 1 and adjusted four lines to connect around the subway, and opened the branch line 15 (B696 to B7 10) at the end of the year. At this point, our company's "trunk line-express line-branch line" three-layer network structure has begun to take shape, which has taken another step in solving the problem of citizens' travel.
The security work has achieved remarkable results, and the traffic accident "0" died.
In 2009, H 1N 1 influenza epidemic, "4.25" criminal case, "6.5" bus burning incident in Chengdu, and "6. 13" bus burning incident in western Shenzhen occurred one after another, and the safety situation in the public transport industry was grim.
As a public transport enterprise providing public travel carrier, our company shoulders the social responsibility of citizens' ride safety. Our company has carried out H 1N 1 influenza epidemic prevention and control work in an all-round way, vehicle safety hidden danger investigation, emergency passenger safety evacuation drill, and explained public safety knowledge and other safety protection work through 1 live broadcast room, which has achieved good social effects and established a responsible and good corporate image. At the same time, by purchasing vehicles equipped with safety escape windows, equipping each vehicle with safety escape hammers, improving basic safety work standards, improving the quality of safety management personnel, strictly implementing safety performance assessment requirements, increasing the proportion of safety work, controlling vehicle speed, and fully implementing the punctuality and time-limited speed limit system on road sections, the "0" death in the annual responsible traffic accident was realized.
Carry out benchmarking in depth and introduce excellent performance management mode in an all-round way
The Group actively implemented the requirements of benchmarking management of SASAC, studied the management gaps and deficiencies with KMB as the benchmark, and carried out systematic benchmarking work from multiple levels. In the process of benchmarking management, benchmarking management cycle system was established from benchmarking aiming, project implementation, process monitoring and project improvement, excellent performance model was comprehensively introduced for self-diagnosis, advanced management tools and methods such as balanced scorecard and strategic map were used to establish benchmarking research model, advanced research was systematically carried out, gaps were found, 25 innovative benchmarking projects or indicators were put forward, and internal excellent practices such as "Lv Xiangping 458 Service Work Method" and "How to Drive Work Method" were summarized and refined. 1 1 The on-site meeting on benchmarking management of municipal state-owned enterprises was successfully held in Nantou demonstration site. Through the display of intelligent dispatching system, EAM system, public opinion carriage and photocatalytic oxidation car washing circulating water system, the staged achievements of benchmarking management of the company were displayed, which was highly praised by the leaders attending the meeting. Zhang Siping, vice mayor, asked the municipal state-owned enterprises to promote the benchmarking management experience of the bus group. 65438+February, Vice Chairman Chinese People's Political Consultative Conference, Minister Wan Gang of the Ministry of Science and Technology, and Chief Engineer Zhou Haitao of the Ministry of Transport conducted research work in Nantou demonstration site, inspected the promotion and application of new energy and new technologies of the company on the spot, and gave high praise to the bus group. Our company has been fully affirmed and praised by national leaders for the first time in history.
Gradually establish active customer service and improve the overall service quality.
Combine the Group's promotion of excellent performance and benchmarking with practical work, innovate constantly, learn and introduce excellent performance management mode, carry out management innovation, establish the working guiding ideology of "focusing on customers", and gradually establish and realize the concept of "active customer service". Through the public opinion bus into community activities, we will go deep into ports, railway stations, Guangming New District, central district and high-tech fair, and provide bus services such as bus guidance and on-site recharge in shenzhen tong. At the same time, we will carry out on-site consultation on bus service, market passenger flow survey and passenger satisfaction survey, publicize "civilized riding and civilized driving", display the corporate culture of bus group, publicize high-quality bus lines and continuously improve the service quality of bus group. At the same time, set up passenger liaison group and passenger liaison group manual to strengthen communication with passengers and constantly review and improve service processes. By creating service characteristics, we will continuously consolidate service advantages and improve the overall service quality.
Promote the use of new energy vehicles and participate in the creation of "green bus"
The Group actively responded to the national energy conservation and emission reduction policies and the "Blue Sky Project" of the municipal government, raised the emission standards of public transport vehicles, widely adopted Euro III emission standard vehicles, and increased the proportion of Euro III vehicles in operating vehicles, reaching 82% by the end of the reporting period. At the same time, actively promote the application of new clean energy in the public transport industry. By the end of the reporting period, the Group has officially put into production 27 hybrid vehicles and 65,438+05 liquefied natural gas vehicles, and has purchased 65,438+020 hybrid vehicles and 65,438+085 liquefied natural gas vehicles, actively preparing for production. In addition, the company actively participated in the activity of "Creating Green Bus". From 2007 to 2009, 23 operating lines won the honorary title of "Green Bus Lines" in Shenzhen, accounting for 67.6% of the 34 evaluated lines in the city.