Without a lawyer, I won the divorce lawsuit with the help of the "12348" hotline.
Guangdong province's "12348" public * * * legal service hotline (hereinafter referred to as "12348" hotline) is the first legal service hotline platform purchased by the government to provide professional services in a centralized way, covering all time, all regions and all areas. Ms Xian of Huizhou consulted the hotline "12348" many times without hiring a lawyer, and won a lawsuit.
Because Ms. Xian was infertile, her husband hired a lawyer to sue for divorce and maliciously transferred her property. From June 17 to June 165438+ 10/3 this year, Ms. Xian called the hotline "12348" 44 times.
Throughout the divorce proceedings, the lawyers of the "12348" hotline have been patiently answering legal questions for Ms. Xian. In the end, Ms. Xian won the lawsuit without hiring a lawyer.
This hotline, which helps Ms. Xian win the lawsuit, is a hotline platform for the Guangdong Provincial Department of Justice to provide free legal consultation, judicial administrative business consultation, application and other services for the people in the province and those who come to Guangdong.
Since its opening, the "12348" hotline has been available 24 hours a day, providing various legal consulting services in four languages: Mandarin, Cantonese, Hakka and Chaoshan, such as contract disputes, labor disputes, criminal cases, land and housing, marriage and family, and judicial and administrative services.
By the end of 1 1 this year, the total number of "12348" hotline services in Guangdong Province exceeded 1 1.6 million, and the cumulative call duration exceeded 7 million minutes. The hotline connection rate and service satisfaction rate exceeded 98%.
In addition to those who seek legal consultation services in cities in the Pearl River Delta like Ms. Xian, people in underdeveloped areas and migrant workers can also enjoy the public legal telephone platform service as convenient as those in developed areas through the "12348" hotline.
This is because "12348" hotline provides legal services with equal content, quality and standard for all parts of the province through the integration of provincial service platforms, filling the gaps in "12348" legal service hotlines in many cities and counties such as eastern Guangdong and northern Guangdong, and solving the problems of quantity and quality of professional legal service resources in underdeveloped areas.
The service extends to the offline, and lawyers are assigned to help consultants ask for salary.
With the help of the "12348" hotline, Ms. Xian won the lawsuit without hiring a lawyer. Mr. Pan from Zhuhai got back the unpaid salary with the help of the lawyer appointed by the "12348" hotline.
On August 3rd this year 1, Mr. Pan consulted lawyers on "12348" hotline about "whether to resign automatically from the moment when the company fails to pay wages" and "whether to apply for labor arbitration to require the company to pay wages in arrears".
"12348" hotline lawyer patiently answered questions for him, recorded work orders, and distributed them to the legal aid office of Doumen District, Zhuhai City through the task supervision system of judicial administrative organs. After that, the Legal Aid Office of Doumen District of Zhuhai accepted his application for legal aid and appointed a lawyer to help him recover his labor remuneration.
During the hotline return visit, Mr. Pan said that his problem had been satisfactorily solved and he was very satisfied with the "12348" hotline and the services provided by legal aid agencies.
In fact, the hotline platform "12348" has broken through the functional limitations of providing legal consulting services in the past, and positioned "12348" as the portal of public legal services.
Calling "12348" hotline can not only get answers to legal questions, legal aid, people's mediation, notarization, judicial expertise and other judicial administrative business questions; Calls requiring judicial administrative services will be forwarded to judicial administrative departments at all levels in the form of work orders through the "12348" hotline platform for follow-up, so that social contradictions and mass problems can be solved legally in the early stage.
It is understood that by the end of June this year, the "1 12348" hotline had generated and supervised 5,903 legal service matters (work orders), including 240 group matters (10 people), and 4,377 cases had been completed.
Services provided by professional legal personnel.
When encountering disputes such as marriage, family and labor security, many people's first reaction is to call 1 10 for help, but in fact these disputes can be solved through legal channels.
In this regard, the Provincial Department of Justice and the Provincial Public Security Department jointly issued a document to establish a linkage mechanism between the "12348" hotline and the Guangzhou Public Security 1 10 alarm station. At present, the "12348" hotline is connected with 1658 in seven cities including Guangzhou, Foshan, Huizhou, Zhongshan, Maoming, Qingyuan and Jieyang. It is understood that this innovation is the first in China.
1 10 alarm desk diverts non-police information and judicial administrative business matters such as notarization, judicial expertise, legal aid and people's mediation involved in disputes such as marriage, family, neighborhood, contract, debt dispute, labor security, property inheritance and civil compensation to 12348 hotline, and professional lawyers provide free consultation; The hotline "12348" handed over the reports (incidents) under the jurisdiction of Guangzhou public security organs to Guangzhou 1 10 alarm station for handling.
By the end of 1 1, the * * alarm service desk of Guangzhou Public Security Bureau had solved more than 40,000 disputes through the "12348" hotline, with a satisfaction rate of over 95%.
How to ensure the professionalism of hotline service? "12348" hotline platform adopts the operation mode of "socialized supply of public services", which not only ensures the professionalism of services, but also ensures the effectiveness of management.
The relevant person in charge of the Provincial Department of Justice said that the service personnel of the "12348" hotline platform were specially selected by the Provincial Department of Justice. Among them, the service personnel of the telephone platform are lawyers who have practiced for more than 3 years or professionals who have received judicial administrative training, and the service personnel of the network platform are Guangdong judicial administrative personnel, lawyers, notaries, judicial appraisers, people's mediators, grassroots legal service workers and other professional legal personnel.