1. What special services do Tmall stores need to add?
The special services that Tmall stores need to join can be viewed by category, and some categories need to be forced to join these special services.
Tmall's special services include effective display, next-day delivery, door-to-door delivery, one-stop purchase, worry-free return, same-city distribution, door-to-door installation and nationwide warranty.
Different categories have different special services.
Tmall special service is not mandatory, and everyone can voluntarily choose whether to join.
2. What are the special services of Tmall?
1, the actual effect shows that
The purchased goods show the expected delivery time limit.
When the buyer purchases the goods marked "123 aging", if the buyer's receiving address is within the aging service area provided by the merchant (the service area is subject to the display of "order confirmation information"), the merchant will provide the service within the estimated arrival time displayed on the page.
2. Delivery the next day
The buyer submits a successful order before 18: 00 on the same day, which is within the distribution range of Tmall Supermarket and arrives the next day; Successful orders submitted after 18: 00 on the same day will arrive on the 2nd (note: except in some regions).
3. Delivery to home
Service provider: Tmall Supermarket
Home appliances are delivered upstairs, directly to home.
If the buyer buys the goods marked "Delivery to Home", if the delivery address is within the sales area promised by the merchant (except the exception area), the merchant must provide the consumer with the detailed delivery address filled in when purchasing the goods, and move the building to deliver the goods to home.
4. One-stop shopping
Unified settlement, packaging and delivery of multiple orders
Buyers who purchase multiple orders within the distribution scope of Tmall Supermarket will support unified settlement, unified packaging and unified distribution services.
5, worry-free return
It can be changed within 7 days, 15 days.
After the buyer purchases the goods marked "worry-free return", the merchant promises that the sold goods can be returned within 7 days from the date of sale (subject to the actual receipt date). 15 (for large-scale promotional activities such as Double Eleven, subject to the actual activity rules).
6, urban distribution, door-to-door installation
Deliver goods to your door and provide installation services.
After the buyer chooses the "door-to-door delivery and installation" service when purchasing goods, the third-party service provider will provide consumers with services (including long-term logistics and transportation, distribution in the same city, moving the building to the home, installation, etc.) that are delivered to the buyer's designated address in advance. ).
7. National warranty
Online warranty of goods, direct to brand after-sales
Consumers can enjoy the corresponding services provided by the merchants according to the Product Quality Law of People's Republic of China (PRC), the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests and the relevant national regulations on product repair, replacement and return after purchasing the goods with the "National Warranty" logo at Tmall.
You can also enjoy online consultation with brands (manufacturers) or third parties about machine failures, one-click maintenance of faulty machines, or access to the corresponding after-sales information of brands.