Responsibilities of Customer Service Front Desk in Shopping Mall 1
1, responsible for the daily consultation of visiting customers and tenants and the reception of important customers;
2. Cooperate and assist the important reception work of tenants, as well as the reception work of the company and the government;
3. Be responsible for the implementation of important meetings of the company and assist the tenants in the coordination of important meetings;
4, responsible for accepting complaints from visiting customers and tenants;
5. Responsible for the feedback of complaint acceptance, and register the complaints and complaint acceptance of visiting customers and tenants; "
6. Be responsible for the daily maintenance report of the tenant, track and feedback the maintenance treatment of the tenant, and register the maintenance report and maintenance implementation of the tenant;
7, responsible for the tenant satisfaction survey;
Job responsibilities of customer service front desk in shopping mall II
1, solve the daily work at the front desk, ensure that the cashier line provides customers with good customer service and establish a good image of our store;
2, assist the manager to formulate and organize the implementation of cashier management system, standardize the internal business operation process and business processing methods;
3. Responsible for training and development, performance evaluation, personnel training, daily work arrangement, etc. Cashier staffing, to ensure the rationalization of departmental staffing, so that employees can maintain a stable and efficient working state;
4. Check and clean up the deposit and fees charged by suppliers, effectively control risks and ensure the safety and clarity of funds;
5. Accept customer complaints, check and track the handling of customer complaints, and summarize and analyze store complaints regularly;
Job responsibilities of customer service front desk in shopping mall 3
1. Assist in organizing large-scale landing activities and cooperate with on-site activities;
2. Responsible for the basic inquiries and reception of customers and government departments;
3. Responsible for handling customer complaints, and timely follow up and record the handling of complaints;
4. Responsible for other summary analysis copywriting work.
Responsibilities of customer service front desk in shopping mall 4
1. Implement various work regulations, work processes and guidelines related to merchant services;
2. Handling inquiries, opinions and complaints from merchants; Implement the policies and rules of the company;
3, cooperate with the property management team to deal with emergencies; Keep close communication with the company's investment promotion department, marketing department and promotion department, and constantly update the business activity information;
4. Keep close communication with tenants and maintain good relations.
Shopping mall 5 customer service front desk job responsibilities
1. Responsible for customer reception, shopping guide and consultation;
2. Responsible for the reception and handling of customer complaints, as well as the filing of customer complaints and feedback information;
3. Be responsible for the normal operation of customer service projects and service facilities, and ensure to provide quality services to customers during business hours;
4. Responsible for VIP card processing, upgrading, points cashing and other related work;
5. Responsible for the management and distribution of gifts for member activities;
6. Responsible for the on-site implementation and coordination of member activities;
7. Be responsible for the broadcasting work in shopping malls and the management of broadcasting facilities;
8. Complete other tasks assigned by the leaders in time.
Job responsibilities of customer service front desk in shopping mall 6
1. Identify with the company's corporate culture and core values, and understand the project overview, art exhibition information, and the work responsibilities and processes of various departments;
2. Be responsible for the standardization of customer service work, assist in drafting the training plan of customer service department and writing training courseware, and organize the implementation of training work;
3. Understand the customer relationship management system, skillfully operate the membership registration and system entry process, and assist in the collection and collation of daily business and activity-related data;
4. According to the on-site activity schedule and daily work arrangement, improve the operation process and specifications of service items and facilities;
5. Pay attention to customer feedback, summarize and analyze VOC, feed back VOC data, and improve service according to the analysis results;
6. Responsible for organizing and arranging the coordination of activities of employees in this department, conveying the information and theme of activities, and ensuring the service quality;
7. Responsible for handling customer complaints and emergency response and handling;
8. Establish an account for the use and distribution of related items, and strictly control the arrangement and expenses of related work;
9. Responsible for the inventory management of gifts and gift certificates, and make regular inventory and summary;
10. Complete other tasks assigned by department leaders.
Responsibilities of Customer Service Front Desk in No.7 Shopping Mall
1. Provide on-site customer consultation service and call the customer service hotline;
2. Collect and feedback customer information, and make a good communication bridge between customers and Vientiane City;
3. Guide customers to become members of Vientiane Club, and introduce the contents of members' rights and interests and the ways to realize them;
4. Responsible for distributing customers' birthday gifts and points redemption gifts;
5. Handle online/offline parking payment business;
6. Provide value-added services to customers, such as gift packaging, stroller rental, umbrella rental, etc.
7. Cooperate with shopping mall activities, such as in-store gift distribution, activity sign-in, activity invitation, follow-up, summary, etc.
8. Assist colleagues in member groups and key customer groups to work and actively communicate;
Job responsibilities of customer service front desk in shopping mall 8
1, familiar with the floor layout and brand distribution of the project;
2. Receive customers' visits and handle related matters; Answer the tenant's phone, register the property problem and inform colleagues to follow up the record;
3. Handling and maintenance of VIP cards, issuance and registration of VIP points exchange;
4. Cooperate with VIP promotion activities and company promotion activities, and be responsible for the distribution and registration of gifts;
5. Customer complaint registration, tracking and return visit;
6. Follow up the application and data summary analysis of various merchants in the daily operation of the mall;
7, complete the temporary work arranged by the leadership.
Responsibilities of Customer Service Front Desk at No.9 Shopping Mall
1, do a good job in reception, registration and guidance of visiting guests, inform the interviewee in time, and shut out irrelevant personnel, door-to-door salesmen and unreasonable people.
2. Be responsible for copying, printing and scanning company documents;
3. Responsible for employees' working meals and daily water use;
4. Clean up the general manager's office and maintain the beautification and replacement of the company's green plants;
5. Update and upload the company employee address book;
6. Keep the company's front desk clean and sanitary, and show the company's good image;
7. Be responsible for the company's express delivery, letters and parcels;
8. Actively cooperate with the company's activities and do a good job in logistics.
Responsibilities of Customer Service Front Desk in Shopping Mall 10
1, strictly abide by various rules and regulations of the company and the project department, stick to their posts and dress neatly;
2. Be familiar with the building structure, layout, number of units, number of households, number of households and living conditions of the park;
3. Implement the customer service work plan of the building, and supervise and inspect the implementation of the service standards and working procedures of the building.
4, responsible for receiving the owner and visiting guests, enthusiasm, patience to explain and solve the related problems raised by the owner;
5. Be responsible for statistics and analysis of service quality on a regular basis, and put forward rectification plans.
6. Collect property management fees and other collection and payment fees on time according to the property management entrustment contract and the relevant policies of the state and Tianjin, and complete the collection and assessment indicators;
7. Master the owner's residence and other relevant information.
8. Coordinate, communicate and cooperate with relevant departments.
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