The functions of e-commerce operation mainly include art design, customer service consultation and product construction. Therefore, if you want to become a qualified e-commerce operator, you need to learn and master the relevant skills of the above positions. So what skills do qualified e-commerce operators need to learn?
Taking the excellent course as an example, first of all, e-commerce operators need to master the skills of store decoration, big promotion decoration and baby detail decoration. , that is, the skills that Taobao artists need. Secondly, you need to master product selection, product planning, product selling point copy, value promotion scheme, product promotion scheme, data analysis report and user operation scheme, which are all skills you need to master in product operation.
Third, you need to master certain skills such as customer service, customer service setting and order management. This is the last e-commerce platform needed for customer service consultation function. Many platforms also have corresponding mobile terminals, so e-commerce operations also need to master the operation skills of multiple platforms and the operation of mobile e-commerce.