Is the emotional counselor's rescue really useful?

Yes, but it doesn't have much effect, and sometimes it may be counterproductive. Because this deep-seated contradiction is really difficult to solve, the accumulated resentment is the result of accumulation over a long period of time, not two balloons blown up, and the gas will disappear with a needle.

But this kind of thing really needs outside intervention, and outsiders need to listen separately until they hear questions from both sides. Don't interrupt, so that both sides can get it off their chest. At this time, under normal circumstances, the steam has disappeared by half, and then the listener synthesizes, analyzes and sorts out the information of both sides, finds out the root of the contradiction, and finds out the problem of mutual accusation.

Finally, let both sides sit together and keep a certain distance. The intermediate coordinator can ask one party to ask the question that just accused the other party, and the other party will answer it. The middleman just creates a harmonious atmosphere, and occasionally reminds both sides to sort out the problem.

In the end, as we all know, there are not many things, they are all very small things, which are getting more and more chaotic and accumulating.

I have done this several times and achieved good results.

As long as you remember that the two sides of the contradiction are the protagonists, they are the subjects that urgently need to be recognized. The third party should be in a lower position, just like divination, in order to get the most information and really solve and eradicate the problem.