Summary of probation work 1 February, and became a salesman. It's been two months now, and I can finally become a full member. Our company specializes in software development, and my department specializes in software sales. The development direction of our company is hospital management system, so our salesman's job is to deal with people in various hospitals. I really followed the sales team leader to many cities in the past two months. Before that, I seldom had a chance to go out of the province. In recent months, I have traveled almost all over China, including provincial capitals and county-level small cities, and learned a lot about the distinctive scenery and culture. In the past two months, although my sales performance was not particularly good, I barely met the requirements of becoming a regular employee. Although my performance is not particularly good, I know that the gains are really great, so I am confident that I can improve my sales performance through these gains after becoming a full-time employee.
During the probation period, my mood can be summarized into three stages. The first stage is the sincere fear of entering the company. The second stage is from the beginning of sales work to a period of ups and downs. I am happy to sell the first product in the sales work, but also sad for the frustration in the sales work. The third stage is to treat success and setbacks correctly after working for a period of time, and not be complacent because of temporary success. I won't be affected by my temporary frustration. At this stage, I think it is because I have a better understanding of the sales work and am more acceptable. Ignoring the change of grades does not mean that I don't pay attention to my work, but that my work is more determined and will not be easily affected by external factors. In the past two months, I have followed the sales team leader to many cities and contacted many hospitals. The opportunity is to travel every day. Through this sales method, I feel that my communication skills have been greatly improved. Because of contact and dealing with different people, I learned how to communicate with different people. Through this experience, my working ability has been improved, thinking that more knowledge will increase my confidence and face anyone.
Through these two months of specific sales work, I have a deeper understanding of the products sold by the company, and I can introduce our products to customers more confidently in the future, and I also know how to improve our sales success rate in sales work. Although my sales performance during the probation period is not very outstanding in the company, I believe that I will never let you down in the next few months. Now I have a certain ability in how to establish contact with customers, how to do our product promotion plan and product market analysis well. I believe I can do better in sales.
Summary of probation work 2 Time flies, and the probation period has passed in a blink of an eye. Let me sum up my feelings during the probation period:
I remember that when I first arrived in the park, I served as the customer service supervisor and business supervisor of the enterprise department, and recorded that the lawn at the junction of the North Ring Road and the central route of the park was often crushed by motor vehicles, and the grass had withered and the loess was exposed. I participated in the whole process of leveling the grassland, carried the abandoned Shi Zhuan that I personally dismantled, paved it on the leveled ground to make three parking spaces, and moved a one-ton modeling stone, which was rolled across the road with a flat plate and a lever. Smart, can't speak with his own mouth, and his ability is "greater than the sky."
When a pregnant woman was in urgent need of a taxi, the security officer took the lead in finding a taxi. I met two old people who couldn't make a phone call and went to the management office for help. Go to the owner's house to solve the rain house leakage and climb to the top of the "building" with insufficient ladders to show sincerity and dissatisfaction.
Treat every owner with self-confidence, hard work, vision and smile, leaving an impression of generosity, modesty, concealment and closeness to the owners. Show understanding, care and love for the host. From strangeness to intimacy, alienation to harmony, dissatisfaction to satisfaction, anger to smile.
Smile is an indispensable skill for property practitioners, and it should be sincere and kind from the heart. Dedicate a sincere smile to every owner and provide thoughtful service for every owner. Enthusiasm and persistence; Respect others and master, and never despise anyone or master.
"Honesty makes people invincible in the world", be careful; Say whatever you want; Words should be true; Sincerity comes from your heart.
What we "xxx people" have to do is the details, that is, pay attention to everyone and every owner. Pay attention to the different needs of each owner and their big and small things.
"xxx" and "six hearts" services can be embodied in big and small things. I often reflect. The charging rate is the most important economic indicator of customer service, but the easy and difficult charging is mainly reflected in doing things for the owners, doing big things and small things, and doing good things for the owners. The charging rate is the fruit of their accumulation.
Why should the owner's satisfaction be above 90%? Why should the quality of the park be of high standard, better than "excellent city" and better than "excellent province"? The boss of the company has been doing great things. This project has been running for nearly two years, but it still does not show the feeling of a mature community, and the problems of limited new personnel and knowledge are outstanding. Customer service staff will have more and more problems. They are so clever that they have to leave sesame seeds and hold watermelon tightly. Honest customer service staff should do some small things and get stuck in practice. Trivia is the characteristic of property management, and doing trivia is the essential embodiment of being a property manager.
I'm afraid everyone knows and doesn't know how big or small the property work is. The concept of the owner's business scale is easy to sort out, and the appeal of the complaint is also very clear. But there is really no difference in the size of each owner's appeal, because that is the difference between the owner's own actual interests and personal feelings. When the customer service staff touches something in the owner's hand, it is wrong for you to divide the size itself, which is fatal to the service industry.
I know I'm already the customer service supervisor. When I put off one question after another, I know that this is an unqualified customer service supervisor and an unqualified property manager.
Service and management. Property work depends on service and management, and quality is the satisfaction and recognition of our property. Improve customer satisfaction, be responsible for daily customer reception, and accept customer repair reports, complaints and suggestions. , and arrange relevant personnel to handle it, that is, to ensure the owner's satisfaction, to be responsible for the comprehensive work of basic services such as equipment, maintenance, greening, cleaning and safety in the park, to be responsible for customer communication, and to receive repair reports, complaints, suggestions and problems left over from the project according to the requirements of the property service entrustment contract and ISO9000 quality system.
First of all, thank you very much for taking time out of your busy schedule to read my work summary. It is an honor to be a member of your company. It's almost three months since I joined the company. In the past few months, with the help of leaders and colleagues, I have learned a lot about workflow. Later, through the company's professional training, I learned about the corporate culture and various rules and regulations centered on "serving with heart, doing things with heart, being pragmatic and efficient, pioneering and enterprising".
First, serve with your heart and do things with your heart.
At work, I treat visiting guests politely, keep warm and help them patiently. When I can't answer their questions, I will ask the director and my old colleagues to answer them. I have always thought that I represent the company in my work, and I have always been "polite first" when dealing with disciplinary issues. I don't put on airs, I communicate with them patiently and have a heart-to-heart talk with them to avoid conflicts with them and affect the image of the company.
Second, abide by the system, dare to grasp and dare to manage.
During the construction of xxx, I managed the workers according to the system and process, and strictly checked the people and goods entering and leaving every day to avoid suspicious people entering and the company's property being stolen; For those whose safety measures are not in place, such as: "Do not wear safety helmet when entering the construction area, and do not wear safety belt when working at height;": There is no fire extinguishing facility during hot work ". , I will be in accordance with the company's system and procedures for rectification and punishment, put all safety measures in place, to ensure zero accidents in the construction process.
Third, work hard and be tireless.
I completely obey the arrangement of the leader and carry it out to the letter. I work with a "last minute" mentality and do my daily work as always. In my life, I often care about my colleagues and often talk to them. When they are unhappy, I will enlighten them and tell them jokes to make them happy. I always ask them about my work experience as a scholar. I also have many shortcomings in my work, but I always demand myself by the standard of "qualified gold resource person", remind myself by taking my colleagues as an example, strive to be a qualified xx person, show myself on the big stage of xxx, and contribute to the glory of xxx.
I joined as a probationary employee on XX, XX, and worked as a receptionist in the administrative department for two months. I gradually adapted to the company's culture and atmosphere, and studied and developed hard in such a harsh environment. Thanks to the patient guidance and help of the department manager and colleagues, I became familiar with the receptionist's work and the functions of various departments in the company in a short time, and made some progress in all aspects. Now I will summarize the work during this period as follows:
When I first arrived at the company, I served as the administrative front desk of the company. I carefully read the company's employee management manual, participated in the training of new employees, and learned the company's corporate culture, some staffing and job requirements in the whole company's operation, etiquette norms and workflow that employees should pay attention to in their work. Through these materials and training, I have a certain understanding of the company, but also learned the work norms that employees should have.
During my time as the administrative front desk of the company, I mainly engaged in the following work:
1, answering and transferring calls
2. Send and receive faxes, letters and newspapers.
3. Receive visitors and notify relevant departments.
4. Keep the front desk work area, living room, tea room and meeting room clean and orderly.
5. Complete the affairs assigned by the superior, and cooperate and assist the personnel department in recruitment. The completion of every job is a test of responsibility and working ability.
The work of administrative front desk is very complicated, and analytical thinking is also very important. I often need to judge my priorities. I feel that I haven't done enough in this respect. In the administration department, I have always been strict with myself, earnestly and timely doing every task assigned by the leaders, humbly asking colleagues and leaders questions that I don't understand, and constantly improving myself, hoping that I can make contributions to the company. Here, I would like to thank the leaders and colleagues of the administrative department for their guidance and help in my entry, and for reminding and correcting my mistakes in my work. In the days to come, I will strive to improve the quality of service, work quickly and efficiently, and make no mistakes. Have a good service attitude, accumulate experience in receiving guests and leave a good impression on them. Strive to satisfy every customer, strengthen etiquette knowledge learning, strengthen communication with all departments of the company, and strive to create a good front desk environment.
During these two months' work, I realized that it is very important to have a harmonious and progressive team. A positive company and leader is the driving force for employees to move forward. If the company gives me such an opportunity, I will cherish it and do my best for the development of the company. I hereby apply to become a regular employee, hoping to become a regular employee of the company. I implore the leaders to give me the opportunity to continue to exercise myself. I will do my job well with humility and full enthusiasm, and provide effective services for the normal development of office work. Looking forward to a bright future with the company, thank you!
Summary of trainee work 4 Through nearly three months' work, I have a more specific understanding and understanding of elevator installation, quality inspection and maintenance.
I just joined the company and received three-level safety training, which cultivated my own safety awareness. After passing the safety theory and practice examination, I deepened the elevator safety operation specification.
Later, when I arrived at the installation site, I mastered the ins and outs of the installation of various parts of the elevator by reading the installation manual and installing the elevator by the master, from well surveying and mapping, sample line placement, hall door, guide rail and car installation. By the later installation and wiring of electrical components, I had a more systematic understanding of scattered and trivial things. Through the study of the installation process, I found that the most critical point in the installation process is the initial sample line placement, and in the installation process of local components, it is very important to know who is based on whom, find the correct position first, and then correct it. This installation practice study has laid a solid foundation for better competence in the future.
After the installation, I went to Nanyang for maintenance. Many problems have been encountered, such as uneven door opening, small gap between doorsill, unable to open the door reversely when the door is stuck, unable to reset the safety clamp switch, insufficient self-closing force of the hall door, poor contact of the door lock, parallel bars and so on. These problems were easily solved in front of several maintenance masters, but it took a long time to find out the reason for a small problem. That is, after replacing the boot lining, the car changes, resulting in the elevator door lock not being in place after closing on multiple floors. This makes me understand that I will encounter all kinds of problems in my future work, and not every situation can be solved with certainty. Therefore, we must cultivate good ability to analyze and solve problems, and sort out the knowledge and skills we have learned so that we can use them quickly in the later stage.
Then, I went to the maintenance department. At first, Xu Pengfei and I maintained the elevator together, such as cleaning the machine room, hall door, car top and bottom pit, checking the buffer oil level, replacing the boot lining and filling the fuel tank. Let me understand that elevator maintenance must be not afraid of hardship and fatigue. Later, Xu Pengfei and Wang Runjie and I went to Longcheng for the annual inspection of the elevator, adjusted the comfort and weighing of the elevator, cleaned the contactor, adjusted the brake detection switch, and went to Zhonggu Hospital to replace the wire rope, which increased our profound friendship during this period.
Finally, I followed Wei Jie to Jianye and Tobacco Bureau to check the ladder, mastered the quality inspection process, and learned how to adjust some unqualified items. For example, there is a ladder. If the car presses the bumper, the rolling guide shoe will touch the tension wheel plate. The reason is that the buffer distance is too large, and the problem can be solved by increasing the pier under buffer and reducing the buffer distance. When I came to Nanyang to inspect the ladder independently, I practiced it myself, using the skills I had mastered before, such as:
(1) After the linkage test of the safety gear of the speed limiter was completed, the safety gear did not automatically reset, so the engine room was overhauled and the elevator moved until the top of the car was overhauled, and the elevator did not move. Through investigation, it was found that the safety clamp switch was not reset.
(2) There is an electrical switch that has been forgotten to reset after the linkage test of the safety gear of the speed limiter. Machine room maintenance, elevator moving, car roof maintenance, elevator not moving. When testing the safety loop in the computer room, it was found that 1 16 had no electricity, and 1 15 had electricity, and it was known that the speed limiter switch had not been reset.
(3) The elevator shows JU, and it is found that the door lock is stuck and the hall door lock is short-circuited. During the car roof inspection, it was found that the electrical contacts of the hall door lock on 14 floor were not in contact, and finally it was found that the self-closing force of the hall door was insufficient. After the car door drives the hall door to return, the self-closing force of the hall door is insufficient, and it is impossible to drive the hall door to continue to close.
Through the practice of these months, I feel that I have grown a lot. The deepest experience is that after mastering a solid theory in the future work, we must continue to strengthen practice and master this skill comprehensively!
Summary of probation period 5 Time flies. In a blink of an eye, I have graduated from college and become a real teacher for a whole year. This year, I tasted the ups and downs of being a class teacher. I am glad that with the care of the leaders and the enthusiastic help of the teachers, I have been exercised in my work, my ideological understanding has been improved and my role has been successfully changed under my constant reflection and efforts. Let me summarize my work in the past year from the following aspects:
First, teaching:
In the initial teaching work, due to the lack of work experience, the course is still a bit tricky. But with the enthusiastic help of leaders, teachers and colleagues, I have made progress every time. After nearly a year's education, my teaching level and management ability have been greatly improved. Mentoring gave me a good teacher and helped me a lot in education and class management. Under the guidance of the master, I have been working irregularly.
When I encountered shortcomings and deficiencies in my work, Master frankly pointed out and taught me educational management methods without hesitation, which enabled me to find a clear goal in my teaching and was praised and affirmed in the remedial class in the second semester.
Second, the work of the class teacher:
When my parents know that I am a newly graduated head teacher, I think my parents will instinctively question me, but these worries have become the driving force of my efforts. At the beginning of school, I established a class WeChat group to facilitate timely communication with each parent. This small WeChat group has greatly promoted the cohesion of the class and children's various activities, such as reciting ancient poems, telling stories, printing books by themselves, cleaning school lunch boxes by themselves and so on.
More is my parents' affirmation and encouragement to children. Gradually, parents prepared various school supplies for their children to encourage them to make progress. In such a harmonious atmosphere, this small family is full of positive energy every day.
Later, when I saw parents taking photos of the National Day study tour in a circle of friends, I set up a class mailbox for parents to volunteer to make a ppt of the study tour and send it to the public mailbox. Every week, two students agree to show their study trip in class. This activity not only exercised the children's self-confidence, but also made every child in the class know more about the regional customs, and sometimes caused heated discussions.
In addition, under the leadership of Mr. Xiao, a class reading meeting and a story-telling competition were held. After the second parent-teacher conference, many parents sent WeChat to express their affirmation and praise for my work. In the second semester, at the suggestion of Mr. Xiao, a relatively sound family Committee was established, and organized by the family Committee, activities to celebrate June 1 ST and mock exams were held in the Olympic Sports Institute and the school respectively on Sunday. Although the two activities took advantage of their own rest time, this activity brought me closer to my parents and laid a good foundation for the organization of class activities in the future.
Third, learning ideas:
Ideologically, positive and enterprising. Participate in all kinds of study and training, learn the theory of education and teaching, and improve ideological consciousness. Last summer vacation, I participated in two sessions of Chinese studies education and the training of the class teacher conference. During the training of new teachers, I insist on practicing a hard pen every week. At the same time, two students in the class also won the second prize of Haidian District Cultural Ambassador's Hard Pen Calligraphy.
Lead by example, be a teacher, infect students with their own personality and behavior, and strive to be accepted by parents and students. At work, I am active, initiative, diligent and responsible. I am willing to accept and take the initiative to complete all the work assigned by the school. The exhibition boards in and out of class were completed on time according to quality and quantity, and the exhibition boards in and out of the reading room were also completed in cooperation with teachers.
In addition, he also wrote five school press releases, including Autumn Tour, Jingde Academy, Writing Class, Nutrition Lunch and Olympic Sports Activities. I also pay attention to cultural learning, actively participate in every teaching and research activity, and strive to improve my ideological consciousness, theoretical level and teaching ability quickly through continuous learning.
Time flies, in the busy and constant harvest, in the pay and constant joy spent the first year of work, feeling a lot. In the practice of combining theory with teaching practice for one year, I have gained a lot and deeply felt the lack of my own experience and theory. I need to be strict with myself in the next job, and strive to be a better self while doing my job well!
Summary of probation work 6 March 20xx, I had the honor to work in the company. I have worked in such a comfortable environment where I can give full play to my personal skills for nearly four months. In this month's work, I deeply feel the meticulous care of the leaders, the serious and pragmatic work style of the company managers and the enthusiasm of colleagues for unity and hard work. For me who just started working, I benefited a lot and laid a good foundation for me to move towards the right life path. Now I will make a simple summary of the work during the trial period.
I deeply realize that serious and responsible work and cooperation with the team are the main factors to improve and develop myself. For me, coming here is a good opportunity for development and a good opportunity to exercise and improve my various abilities. At the beginning of the work, I carefully understand the general situation of the company's development, learn the company's rules and regulations, and learn while learning.
At work, I mainly do machine assembly. In this position, I must be serious and responsible. Facing the small working device, I strengthened my work consciousness, paid attention to speeding up the work rhythm, improving work efficiency, and tried to avoid virtual welding, missing welding and reverse welding of the device in welding, so as to achieve better welding technology. When I first entered the company, I started from the basics. First of all, I help my colleagues to work and learn welding at the same time. Classification and function, followed by cleaning, and check whether the product has welding errors, and practice your welding skills when you are not busy at work, so as to enter the working state faster. Usually, I also learn about the working software required by the company.
Four months is fleeting. Although some work has been done, there are still many problems, mainly in weak hands-on ability and poor welding technology. Although I got the correct guidance and help from the company leaders in many aspects, I can adapt to this job in a short time. As a college student who has just entered the society, I lack the vitality that young people should have, and my ability to learn new knowledge and master new things is not enough.
In my future work, I will try my best to correct my shortcomings and devote myself to my work with greater enthusiasm. First of all, I will strengthen my study, take the initiative to study, devote myself to my study and work with a serious attitude, full enthusiasm and strict discipline, and accumulate necessary basic knowledge and skills for my work. At the same time, I will also pay attention to cultivate my hands-on ability, coordination ability, communication ability and creativity. At the same time, learn and understand the work software required by the company's work, and constantly learn, forge ahead and improve yourself in the work, so as to better complete the job.
The above is a summary of my four months' work, so I won't say much. But I think it is more convincing to do it with practical actions. "There is still a long way to go in Xiu Yuan, and I will search for it." In my future work, I will try my best to overcome my own shortcomings, make up for them and do better.