12345 The main service of the citizens' hotline is: 1, consulting the government information and public service information such as the work responsibilities, policies and regulations, work procedures, law enforcement procedures and administrative examination and approval of the organizer.
2. Non-emergency help within the responsibility of the organizer.
3. Complaints and suggestions on urban governance, public services, market supervision and economic and social development.
4, the administrative organs, public service enterprises and institutions staff work style, administrative efficiency and other aspects of complaints and reports.
5. Other matters that should be accepted.
As long as the facts are clear, it is convenient for citizens to leave their real names and effective contact information. The appeal does not involve the scope of party committees, people's congresses, CPPCC, the military and judicial organs. For emergency help that does not involve the safety of life and property, the hotline 12345 is answered manually 24 hours a day and accepted in time.