Alipay failed to obtain the application information.

Alipay failed to obtain verification information for two reasons. The first reason is to clear the cache of Alipay wallet on the mobile phone. After clearing the cache, the original login information is cleared, and you need to log in to the account again. The second reason is that the status of Alipay account is abnormal and user information cannot be obtained. You can check the status of Alipay account on Alipay website.

At this point, you can operate in the following ways and log in to your account again:

1. First open the main page of the mobile phone, find the Alipay app button, and click Enter;

2. After entering the main page of Alipay, click the My button in the lower right corner, and then click the Settings button in the upper right corner;

3. After entering the settings page, find the account change login column and click Enter;

4. After entering the account switching page, click the column below to change the new account login;

5. In the jump page, enter the Alipay account and password to switch.

This method is to re-enter your personal information into your mobile phone and let it have this information record. If it still doesn't work, you can feedback the relevant questions to the online customer service, so that the customer service can verify the reasons for the failure of matching the verification information. You can do this in the following ways:

1. Log in to Alipay account first;

2. After logging in to Alipay, click Customer Service to select online consultation;

3. Choose manual customer service after consultation, and feedback the problem to customer service;

4. According to the requirements of customer service, you provide relevant information screenshots;

5, then wait for the result of customer service, and then follow the advice of customer service.

Generally speaking, Alipay failed to obtain verification information, but the temporary background information did not match the account information. For example, the temporary loss of identity record information, such as the expiration of ID card, such as the ambiguity of identity information, will cause users to be unable to obtain verification information when logging in. As long as the information is updated in time, you can log in normally. In the meantime, the funds in your personal account are all protected by Alipay, which can be said to be very safe, so don't worry.