"123 15" is a nationwide telephone number dedicated to accepting consumer complaints and reports. If you dial directly locally, someone will answer and record it.
When you encounter a consumption dispute in the process of consumption, you can call 123 15 to report a complaint, and the relevant departments will help you mediate the dispute.
12345 is the abbreviation of "non-emergency rescue service system". It is used to help applicants solve difficulties and problems in life and production, and it is a platform for the municipal party Committee and the municipal government to pay attention to people's livelihood and listen to public opinion.
Extended data
There is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. If the business operator needs the area code of the business location+123 15.
Guangzhou 12345 Hotline is operated and managed by Guangzhou 12345 Government Service Hotline Reception Center under the Government Affairs Office of Guangzhou Municipal People's Government. If the hotline fails to contact the public for supplementary materials within 3 working days, the problem will be closed.
References:
Guangzhou Municipal People's Government-Guangzhou 12345 Government Service Hotline