In today's society, job responsibilities play an increasingly important role. Job responsibilities refer to the specific work content, the responsibilities of workers, reaching the standards required by superiors and completing the tasks entrusted by superiors. You have no idea when you draw up your job responsibilities? The following is my collection of 15 articles about the job responsibilities of car front desk reception. Welcome everyone to learn and refer, I hope it will help you.
Summary of duties of car receptionist 15 1 1. Collect, count and analyze all kinds of market-related data and activity materials;
2. The writing of publicity soft articles and the timely updating and maintenance of website contents;
3. Summarize and submit corresponding reports, and sort out and file departmental documents;
4, responsible for the registration of the front desk passenger flow registration form, and timely, complete and accurate entry into the manufacturer and group system;
5. Responsible for sorting out diving data and providing diving data analysis report;
6. Complete other tasks assigned by the leader.
Responsibilities of car front desk reception 15 2 1. Clean the front desk every morning, prepare, sort out and put away the negotiation cards, price calculation sheets, vehicle purchase sheets, test drive sheets and other materials needed by sales consultants to receive customers.
2. Supervise the duty of the exhibition hall manager at any time and supervise the arrival of the sales staff at the front desk. Under normal circumstances, every day, 1 exhibition hall managers are guaranteed to keep order at the front desk, 2 sales consultants are responsible for receiving customers, and 1 sales consultants are responsible for answering customers' calls.
3. Supervise the sales consultant to receive customers every time, whether to go out to meet them and whether to send them out.
4. Cooperate with the sales consultant to export the recording of the sales process, store it in disk E in an orderly manner according to the date, and correctly enter the recording checklist of the sales consultant. According to the requirements of the sales consultant, accurately enter the passenger flow table of the dealer exhibition hall.
5. Use ipad to accurately input customer information into D-CARS system, and the customer information must be consistent with the passenger flow table of dealer exhibition hall.
Summary of responsibilities of car front desk reception post 15 3 1. Greet you in time. New users submit business cards. (Example: Hello! what can I do for you? )
2. When accepting the vehicle, it is necessary to check whether the appearance of the vehicle body is intact, whether the internal functions are used normally, and whether there are valuables. , and all of them must be confirmed with the customer before signing.
3. Always smile and serve (including leaders/colleagues).
4. The personnel on duty should stand on the guide desk on time (except during lunch break), do a good job in the hygiene of the guide desk and the front desk, and make preparations for work (computer startup/telephone transfer/file arrangement, etc.). ).
5. Send water in time. Always pay attention to the customer and don't let him feel left out.
6. Use the management committee. The display of the management board should be consistent with the real situation of the repaired vehicle.
7. The receiving vehicle will be tracked all the way until the customer leaves.
8. In the process of picking up the car, if there are any maintenance items (or need to communicate with customers), they must be completed by the receptionist. If the technical problems cannot be clearly expressed, please ask the customer to the reception desk and let the master explain.
9. After the receptionist clearly describes the maintenance items and maintenance costs, the customer will sign the valuation form and the car calendar card for confirmation.
10, the receptionist should be clear about the dynamics of the vehicle under maintenance. The first thing I do when I go to work is to check how many cars are being repaired today, what state they are in and when they will be delivered.
1 1. After the inspection, the receptionist must check again (especially after painting, overhaul and accident car) before informing the customer to pick up the car.
12, all incoming calls need to be recorded.
13. If maintenance items are found to be added during settlement, the customer shall be informed. If the customer does not agree to add, the mistake and the necessity of adding should be corrected.
Summary of responsibilities of car front desk receptionist 15 4 1, responsible for vehicle information entry in the store.
2. Track the vehicle maintenance work in the store and notify the car.
3. Receive visiting customers in the exhibition hall to get a preliminary understanding of customer needs.
4. Record customer's telephone call and call information.
5. Do a good job in environmental maintenance of the exhibition hall.
6, complete other things arranged by the leadership.
Summary of responsibilities of car reception post 15 5 1, receiving calls and visitors;
2. Traffic registration of the exhibition hall;
3. Guide visiting users to receive sales consultants;
4. Check the operating facilities and environmental conditions of the exhibition hall every day;
5. Handover of subtitles and handover of user congratulations broadcast;
6. Complete other tasks assigned by the customer director and the exhibition hall manager.
Summary of responsibilities of car front desk reception post 15 6 2. Accurate transfer of incoming calls that need to be transferred.
3. Distribute customer information to sales consultants fairly and reasonably.
4. Receive visiting customers in the exhibition hall to get a preliminary understanding of customer needs.
5. Guide customers to the corresponding departments/individuals according to their needs.
6. Record customer's telephone call and call information.
7. Record the information that the sales consultant organizes customers to carry out test drive.
8. Supervise and record the attendance and registration of sales staff.
9. Provide administrative services, such as document input, printing and copying.
10. Assist the sales consultant to maintain the environment of the exhibition hall.
1 1. Complete other temporary work assigned by superiors.
Summary of the duties of the car front desk receptionist 15 7 1, responsible for the telephone reply and transfer of company calls;
2. Responsible for the reception of visitors from the front desk company;
3. Responsible for passenger flow registration and telephone consultation in the exhibition hall;
4. According to customer demand, guide the reception to the sales department or after-sales service department;
5. Check the business facilities and environmental conditions of the exhibition hall every day.
Job responsibilities of the car reception desk 15 8 1, representing Beijing Hyundai Motor Dealers on the phone and personally welcoming all the guests.
2. The first step to contact business partners.
3. Greet and talk with the guests of Beijing Hyundai Motor Dealer in time.
4. Approaching guests in a friendly and generous way reflects the modern corporate image of Beijing everywhere.
5. Receive customers, in the exhibition hall, service area, coffee bar, etc.
6. Answer and handle calls, and transfer calls for callers (through the switchboard) if necessary.
7. Make arrangements for staff who can't answer for the time being.
8. Ensure that customers with problems or complaints receive timely and priority attention.
9, with the help of the list or database, record customer data and write it in words.
10. Arrange interested parties and customers to contact in-store consultants.
1 1. When necessary, use vehicle publicity materials to provide customers with preliminary information. Check the manual cabinet and add it if necessary.
12. Make sure the exhibition hall is clean and tidy.
13. Ensure that the reception area is clean and tidy, including providing facilities/refreshments in these areas.
Summary of responsibilities of car front desk receptionist 15 9 1. Establish good communication with customers, and complete the consultation, evaluation and settlement of vehicles coming to the store for maintenance according to the requirements of manufacturers and workflow.
2. Ensure customer satisfaction, actively develop maintenance resources, increase management users and increase after-sales maintenance income. Scope of responsibilities:
1, pick up the car for consultation, learn more about the requirements of maintenance customers, and consult, evaluate and settle the cars that come to the store for maintenance.
2. Arrange repairs and make a list of repairmen to enter the factory for maintenance.
3. Out-of-stock orders, parts of maintenance vehicle out-of-stock orders.
4, repair settlement, according to the actual content of the repair card to make a statement.
5. Answer the rescue call and carefully record the customer information and vehicle conditions.
6. Arrange rescue vehicles and personnel as soon as possible, and report to the superior for coordination when necessary.
7. Recover the rescue expenses, and ensure that the rescue documents are complete and the expenses are recovered in time.
8. Keep abreast of the maintenance progress of vehicles entering the store and provide customers with the latest maintenance situation in time.
9. Properly answer and solve various questions raised by customers and establish good relations with customers.
L0。 Maintain and control the settlement of maintenance vehicles.
Summary of duties of car receptionists 15 10 1. According to the company's development strategy, organize to make monthly and annual sales plans and personal work plans.
2. Obey the leadership of the exhibition hall supervisor, provide first-class reception service for the guests according to the procedures and standards stipulated by the company, and hand it over to the sales consultant.
3. Be familiar with the general situation of the company, be able to answer general questions raised by guests, and provide non-confidential information on a regular basis;
4. Responsible for the reception of visiting customers, statistics and transaction analysis of incoming and incoming call data.
5. Assist the sales consultant to handle related sales matters.
6. Responsible for customer reception and information entry.
7, the front desk area cleaning, newspapers and magazines, bonsai area daily maintenance and maintenance of plants.
8. Be responsible for the management of office supplies at the front desk and the cleaning and maintenance of office equipment.
9. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information;
10. Assist the sales consultant to complete the sales process, improve and supervise the customer information files;
1 1. Complete other tasks assigned by the exhibition hall supervisor.
Responsibilities of car front desk reception15111. Responsible for telephone reception: answer after-sales customer telephone consultation and briefly answer customer questions; Transfer the customer's call to the appropriate person;
2. Customer reception and diversion guidance: receive visiting customers and get a preliminary understanding of customer needs; According to the needs of customers, guide customers to the corresponding individuals; Transfer customers without appointing a service consultant;
3. Information statistics: record the telephone call and visit information of customers;
4. Complete other temporary tasks assigned by superiors: provide administrative services such as document entry, printing and copying; Complete other temporary work assigned by superiors.
Summary of automobile front desk reception responsibilities 15 12 1, responsible for the management of after-sales front desk reception and arranging the daily work of service consultants;
2. Do a good job of customer reception according to the service process, and fill in the dispatch list clearly and accurately;
3. Responsible for the implementation and inspection of service processes;
4. Achieve the sales target of maintenance products;
5. Be responsible for claims settlement business and insurance business, and constantly promote the smooth development of business;
6. Be responsible for the coordination of this department with workshops, spare parts and other departments.
Summary of the duties of the car front desk receptionist 15 13 1. Input customer consultation telephone number and network marketing telephone number into DS-CRM system accurately. And ensure that the customer information entered is consistent with the customer information in the telephone collection table.
2. Communicate with the test drive specialist in time and input the information in the test drive agreement into the DS-CRM system in time. Ensure that the test drive customer's information in CRM is completely consistent with the test drive agreement.
3. When the customer arrives at the store to pick up the car, cooperate with the sales consultant to complete the delivery ceremony, export the delivery recording and store it according to the date.
4. Conduct on-site satisfaction survey on customers who arrive at the store before leaving the store.
5. After 4: 30 every day, check the accuracy of the information filled in the passenger flow table, D-CARS, CRM and telephone collection table of the dealer exhibition hall again.
Automobile front desk job responsibilities set 15 14 1, responsible for answering sales front desk service hotline and telephone transfer, making telephone consultation, and carefully recording and conveying important matters;
2. Responsible for the first inquiry reception, basic consultation and recommendation of sales consultants when visiting customers;
3. Be responsible for accurately counting incoming calls, storing relevant data reports, recording information of potential users, and uploading passenger flow and telephone data to the management system in time;
4. Responsible for supervising the sales consultant to fill in the passenger flow information accurately;
5. Assist the exhibition hall manager to supervise the duty order of the exhibition hall and sales consultant;
6. Complete the tasks assigned by the boss in time.
Responsibilities of car front desk reception 15 15 1. Answer external calls and give professional and timely answers to sales consultation calls according to standard polite expressions.
2. Distribute customer information to sales consultants fairly and reasonably.
3. Receive visiting customers in the exhibition hall to get a preliminary understanding of customer needs.
4. Record the information that the sales consultant organizes customers to carry out test drive.
5. Be responsible for supplementing the single page of the display rack model;
6. Fill in the call registration form as required.
7. Responsible for welcoming customers who arrive at the store and assisting the sales supervisor to arrange sales consultants to fill positions.
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