The service time of the lottery information inquiry and game introduction part of the sports lottery customer service hotline IVR is 7×24 hours, that is, the service is provided 24 hours a day; The manual answering part is from 9: 00 am to 6: 00 pm every Monday to Friday, and the system provides message service after work.
The customer service hotline of sports lottery adopts the number of "95086" approved by the Ministry of Industry and Information Technology, and follows the way of "calling on the 1st, saving calls and replying separately".
The service content is divided into IVR and manual answering. IVR is mainly about the national sports lottery games: the introduction of main games and the inquiry of lottery results, such as Super Lotto, Rank 3, Rank 5, Seven-Star Lottery, 22 Choose 5, Football Lottery and so on. The manual service part mainly accepts the consultation, complaints and suggestions related to sports lottery.
Functions of sports lottery customer service hotline:
The main functions of customer service hotline include daily customer service processing, telephone call back, channel investigation, etc. Through the information analysis and return visit investigation of consultation, a scientific and objective service system is established to improve the service level for consultants.
Sports Lottery upgraded and optimized the customer service hotline 95086, which made the customer service hotline build a bridge among lottery players, owners and consultants and played a positive role. The daily communication and coordination undertaken by customer service also contributed to the display of the whole sports lottery.