I sent a mold to Dubai, and the customer service of Su Jia Logistics told me that the bottom area of the goods exceeded the requirements of the airline, and it needed padding to solve the problem!
It shows that the grounding area of your cargo is too small, which has exceeded the maximum weight that the airline pallet can carry per square meter. In this case, you can ask the personnel of Su Jia Logistics, who will coordinate the matter with the airlines. Generally, they will pad a wooden board at the bottom of the goods to increase the grounding area. The problem is not very big, it should be solved smoothly!