ICBC's national general customer service phone may be overcrowded and it is difficult to get in. You can call the branch service number directly, but only during office hours. If you find it difficult to make a phone call and there is nothing urgent, you can go to the bank to consult relevant questions in person when you are free. The three-dimensional service system of ICBC, which consists of self-service banking, telephone banking, mobile banking and online banking, has become increasingly mature, and the business transaction volume has increased from 1.93 trillion yuan in 2000 to 38.4 trillion yuan in 2004, an increase of 20 times.
Through more than 265,438+0,000 domestic institutions, 65,438+0,000 overseas branches and thousands of correspondent banks around the world, China Industrial and Commercial Bank provides all-round local currency financial services including wholesale, retail, e-banking and international business to more than 8 million corporate customers and more than/kloc-0 billion customers by using advanced information technology and electronic networks. By the end of 2004, cash management has signed more than 3,700 customers, providing cash management services for 1.96 million upstream and downstream or affiliated units;