Vivo mobile phones have performance failures listed in the Performance Failure Table of Mobile Phone Products within 7 days from the date of sale, and users can choose to return, exchange or repair them.
If the performance failure listed in the Performance Failure Table of Mobile Phone Products occurs within 8 to 30 days from the date of sale, you can choose to exchange or repair it; After the replacement, the validity period of the three guarantees of the mobile phone will be recalculated from the date of replacement; After applying for replacement due to failure, you can also enjoy 7 days of unreasonable return and 30 days of non-human quality problems replacement service.
Extended data
Vivo warranty policy:?
65438+ ?
2. If the mobile phone has a maintenance record in the maintenance center during the warranty period, it shall be guaranteed according to the remaining warranty period or the 90-day warranty period, whichever is longer.
Vivo official website-How to inquire the address, telephone number and working hours of after-sales outlets?
Introduction of vivo official website -vivo Mobile Phone Three Guarantees Policy