According to the company's overall strategic objectives, develop key customers and cooperate with customers to maintain services.
Work objectives:
1, and the completion rate of performance management targets is over 75%; Customer service compliance completion rate100%;
2. Prepare weekly work plan and weekly work summary; Make relevant records and report the major events of daily important customer appointments;
3. The document implementation rate is up to standard, and the report completion rate is100%;
4. No serious dereliction of duty or violation of discipline;
5. The complaint rate is less than 15% per month.
Contents and standards of daily work:
1. According to the overall planning and business scale of the company, assist the marketing manager to formulate the development plan and annual development plan for key customers; With the help of the marketing manager, quantify the work indicators set by key customers;
2. According to the company's requirements, assist in market research, formulate corresponding market strategies and feasible key account development plans; Under the guidance of the marketing manager, according to the market competition and the actual requirements of customers, formulate relevant marketing plans and customer operation plans;
3. Collect relevant data and information of large target customers, and arrange interviews with target customers in a planned, step-by-step and strategic way; According to the actual situation of personal work, arrange information collection and initial contact of various customers every week;
4. Responsible for handling customer inquiries, ensuring good communication and accurately recording customer logistics needs; Handle customer-related logistics operation consultation with a highly responsible professional attitude and make records; And report to the superior in time;
5. Follow up all aspects of the operation department to ensure the quality of logistics; Maintain full communication with the operation department and carefully follow up all the operation links of customer projects; Timely put forward relevant operational suggestions;
6. Assist the relevant departments of the company to communicate with customers, maintain the reception relationship, and ensure that customers are satisfied with the quality of our operation; Accurately grasp the actual needs of customers and flexibly handle the contradiction between the individual needs of customers and the limited operating resources of the company;
7. Assist in detailed reconciliation, track payment, and ensure the timely withdrawal of funds; Actively cooperate with the financial settlement department;
8. Responsible for handling customer complaints and related matters, such as cargo damage, cargo difference and claims settlement; Communicate with the operation department in time to solve all kinds of problems in operation;
9. Be responsible for dealing with emergencies related to the marketing department; Proceed from the interests of the company, handle emergencies objectively, fairly and responsibly;
10. Complete other tasks assigned by the marketing manager or deputy marketing manager; According to the assigned work requirements, finish the work on time with good quality and quantity.