Local civil affairs departments, bureaus, departments and relevant units should designate special personnel to handle complaints from people's letters. Com, log in to the handling system, and the online rate is not less than 20 days per month (including political and civil interaction). After the complaint is claimed, it is necessary to clarify the responsible department, responsible personnel, completion period and other matters of the complaint, submit it to the leadership for instructions, and transfer it to the responsible department or unit for handling, and the organizer will follow up the investigation and handling.
For consultation complaints, reply within 1 working days from the date of claim; Give a reply to the general appeal question and the people's appeal to the interactive platform between the government and the people within 3 working days; Reply to difficult complaints within 7 working days.
Processing into the year-end assessment.
In the process of handling official documents, the departments and units that undertake the work should communicate with the complainant in time, give feedback and solicit opinions, form a standardized investigation report, and report it after being examined and signed by the main leaders. After the investigation report is formed, the departments and units undertaking the investigation will also feed back the handling process and results to the complainant. If the masses are not satisfied, they may not report the results.
After the case is settled, the departments and units that undertake the work should transfer the feedback back to the office staff on time, and the office staff will handle it through the people's letter system. And upload the processing result.
The Civil Affairs Bureau will inform the people of the handling of complaints. Com, and included in the year-end assessment of the civil affairs departments of counties (cities), departments and directly affiliated units of the Civil Affairs Bureau.