If citizens want to know about a certain policy and have opinions or suggestions on municipal management ... they can report to the government through the hotline. The number of hotlines has an evolutionary process. In the early days, they were all ordinary numbers, which were difficult to remember. The Ministry of Information Industry stipulated in 1999 that all localities can change the hotline number to 12345, and many cities have already done so.
At 9 am on September 7th, 2006, Luo Qiang, the mayor of Dazhou, Sichuan Province, began to watch the mayor's hotline. As the news was announced in advance, public participation was unprecedentedly hot. On average, a phone call comes in every second, and both the mayor and the operator are overwhelmed. There are as many as 40 people in the telephone queue, and the system is almost paralyzed.
In 2007, before the college entrance examination and the middle school entrance examination, the noise of construction sites and entertainment places in Changde City, Hunan Province seriously affected students' review. After the hotline received feedback from the public, the mayor called the heads of relevant departments to study and issued the Notice on Strengthening the Management of Environmental Noise during the College Entrance Examination and the Senior High School Entrance Examination, requiring the Municipal Construction Bureau, the Environmental Protection Bureau and the Cultural Bureau to conduct inspections from May 24th to June 2nd1day.
The 2nd1bulletin of Mayor Hotline News issued by Bengbu Municipal Government of Anhui Province, the record was accepted from May 8th to13rd, 2007. Within a week, the hotline * * * received more than 80 complaints, reports, suggestions, consultations and help 180, of which 139 were effective, mainly focusing on urban management. Handling situation: There are three stall-style hotels around Shuxinyuan Community, which operate illegally without a license and have serious oil smoke pollution, and they are handed over to the Municipal Environmental Protection Bureau, Health Bureau and Industry and Commerce Bureau respectively; An Internet cafe accepts minors to surf the Internet and submits them to the Municipal Cultural Bureau for handling; The two service consultation telephones announced by the Municipal Fund Collection Center to the public are often unanswered and handed over to the Municipal Labor and Social Security Bureau for handling. ...
The circular also announced the feedback on the handling of some problems in the hotline: the Municipal Administrative Law Enforcement Bureau has issued a Notice on the illegal construction of the Automobile Management College, ordering it to dismantle itself within a time limit; The main water meter of the east unit of Building 4 of Linghu Mountain Villa is leaking. After investigation, the Municipal Construction Committee found that the internal pipeline was leaking, and it has negotiated with the user to transform the household meter within a time limit; Hongye Village Street owes 12 of the retirement salary of retired workers, and the bengshan district Municipal Government has fully reissued it before May 8; There are quality problems in the "village-to-village" highway in Tangchen Village, Mohekou Town, Wuhe County, and the Wuhe County Government has issued a supervision order requesting rework within a time limit. ...
This hotline has built a bridge between the government and the citizens. The mayor can directly hear the voices of people from all walks of life and provide first-hand materials for government decision-making. Members of the public can always reflect their difficulties and suggestions to the Government. After the hotline was opened, with the attention of local leaders and the efforts of all staff, the following achievements have been made: First, we listened to the voices of the people and solved a lot of practical problems and difficulties for them; The second is to collect public opinion and provide a lot of public opinion information for the party Committee and government; Third, it has concentrated the wisdom of the people and provided many valuable suggestions for government decision-making; Fourth, the service awareness of government staff has been enhanced, the work style of government agencies has been improved, and the image of the government has been enhanced.