By calling this hotline, citizens can seek answers or help from government departments on various issues.
I. Xi 'an 12345 Service Contents
Xi 12345 citizen service hotline provides one-stop service for the public, covering many aspects. The public can communicate with government departments on policy consultation, people's livelihood services, complaints and suggestions through this hotline. Whether it is about government policies, public services, environmental protection, urban traffic or other issues, citizens can seek answers or make comments through this hotline.
2. How to use Xi 'an 12345 citizen service hotline?
When citizens use the An 12345 citizen service hotline, they only need to call the hotline, choose the corresponding service category according to the voice prompt, and then describe the problem or put forward the demand to the staff. The staff will patiently listen to the public's questions and provide corresponding answers or assistance. For problems that need further treatment, the staff will record them and hand them over to relevant departments for handling.
Iii. Service Advantages of Xi 'an 12345
Xi 'an 12345 citizen service hotline has many advantages. First of all, it provides a convenient communication channel, and citizens do not need to go to government departments in person, just make a phone call. Secondly, the hotline is highly responsive, and the staff will answer the public's calls in time and give answers or solutions as soon as possible. In addition, the hotline also pays attention to the feedback and opinions of the public, and constantly improves the quality of service to meet the needs of the public.
To sum up:
Xi 12345 citizen service hotline provides a convenient and efficient communication channel for citizens, who can seek answers or help from government departments through this hotline. The hotline covers many aspects of service, with fast response and high service quality. Citizens can enjoy this service by simply calling the hotline and following the prompts.
Legal basis:
Constitution of the people's Republic of China
Article 4 1 stipulates that:
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up.
For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate.
People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.
Regulations of People's Republic of China (PRC) Municipality on Information Disclosure
Article 5 provides that:
Administrative organs should adhere to the principles of fairness, justice, legality and convenience when disclosing government information, with openness as the norm and non-disclosure as the exception.