I. Service contents of hotline 12368
The hotline 1.2368 provides litigation consulting services for the public, answers questions and puzzles encountered by the public in the process of litigation, and guides the public on how to correctly exercise their litigation rights.
2. The public can inquire about the case information through the hotline 12368, including case acceptance, trial progress, judgment documents, etc. In order to keep abreast of the case dynamics.
3. When citizens need to get in touch with the case-handling judge, they can call the hotline 12368 to get the contact information of the judge or arrange a meeting.
Second, how to use the hotline 12368
1. Citizens can directly call the hotline 12368 and choose the corresponding service options according to the voice prompts.
2. When calling the hotline, citizens need to prepare their own identity information and case-related information, so that customer service personnel can accurately provide the required services.
3. The public can also learn about the service content and usage of the 12368 hotline through the court official website or the mobile phone application.
Third, matters needing attention
1. When using the hotline 12368, citizens should ensure that the information provided is true and accurate, and must not intentionally provide false information or mislead customer service personnel.
2. The public should respect the work of customer service personnel, abide by the hotline service norms, and shall not maliciously harass or abuse hotline resources.
3. If citizens are dissatisfied with the hotline service or have other suggestions, they can give feedback and complain to the relevant departments of the court.
To sum up:
Court Inquiry 12368 is an important judicial service provided by the courts in China. Members of the public can call the hotline 12368 to obtain judicial services such as litigation consultation, case inquiry and contact with judges. When using the hotline, citizens should abide by relevant regulations, ensure the authenticity and accuracy of information, and respect the work of customer service staff. At the same time, the public can also learn about the service content and usage of the hotline through other channels, so as to make better use of this judicial service resource.
Legal basis:
People's Republic of China (PRC) Civil Procedure Law
Article 123 stipulates:
The people's court shall guarantee the right of prosecution enjoyed by the parties according to law. A lawsuit that conforms to Article 119 of this Law must be accepted. Those who meet the conditions for prosecution shall file a case within seven days and notify the parties concerned; If it does not meet the conditions for prosecution, it shall make a ruling within seven days and refuse to accept it; If the plaintiff refuses to accept the ruling, he can appeal.
Constitution of the people's Republic of China
Article 33 provides that:
All China people and citizens are equal before the law. The state respects and guarantees human rights. Any citizen enjoys the rights stipulated by the Constitution and laws, and at the same time must fulfill the obligations stipulated by the Constitution and laws.