The customer service of China UnionPay 955 16 can provide customers with a series of financial services, such as consulting service of UnionPay cards at home and abroad, inquiry of cross-bank transactions at home and abroad, error handling (such as unsuccessful transaction of POS machines, incorrect deduction and return of POS machines), safe card use tips, business travel service reservation and so on.
In addition, customers can track their bank cards at any time through 955 16 and enjoy the exclusive rights of UnionPay cards. 955 16 Customer Service Center will also accept customers' complaints and suggestions in time to solve problems for customers.
Extended data
On June 5, 2003, 165438+ China unionpay customer service hotline 955 16 was opened in Shanghai to provide cross-bank consultation, suggestions and complaints for cardholders.
Whether shopping malls are blocked from swiping their cards or want to know the latest development of bank cards, cardholders can call 955 16 to enjoy professional, meticulous and thoughtful service. Customers can dial 955 16 and choose manual service or automatic voice service according to voice prompts.
China UnionPay customer service business processing system (Phase I) adopts the national centralized mode, and calls from customers all over the country are connected to China UnionPay customer service center in Shanghai for processing.
In the first stage of the system, there are 30 manual seats and 90 automatic voice services, and the peak processing capacity is 600 calls per hour. Since the trial operation of the system, the system has been running stably, which has effectively improved the quality of inter-bank customer service of bank cards.
In order to meet the growing demand of customers for inter-bank banking services, China UnionPay launched the second phase of the customer service business processing system.
After the second phase of the system is completed, China UnionPay Customer Service Center will become a multimedia customer service center based on Internet, e-mail, SMS, fax, telephone and other access modes. The scale will reach 240 manual seats, 240 automatic voice services and 60 automatic outgoing calls, with a peak processing capacity of 3000 calls per hour. And has the ability to expand to 600 manual seats.
Baidu Encyclopedia -955 16