Ganzhou 12345 acceptance scope

12345 is the hotline of the local mayor. When citizens encounter problems and disputes, they can call the hotline for investigation and settlement. This is equivalent to a way of letters and visits. As long as the appeal is reasonable, the following is the scope of acceptance of 12345. 12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. As long as the facts are clear, it is convenient for citizens to leave their real names and effective contact information. The appeal does not involve the scope of party committees, people's congresses, CPPCC, the military and judicial organs. For emergency help that does not involve the safety of life and property, the hotline 12345 is answered manually 24 hours a day and accepted in time.

Scope of inadmissibility:

1. Matters involving violation of national laws and regulations and social ethics;

2 matters involving state secrets, commercial secrets and personal privacy;

3. Matters involving party committees, people's congresses, CPPCC, discipline inspection and reporting cases;

4 matters involving litigation procedures, arbitration procedures, administrative examination and approval, and administrative reconsideration;

5. Matters under the jurisdiction of the army and armed police, such as "1 10", "1 19", "122" and "120" medical emergency matters;

6, letters and visits, "mayor's mailbox" and other ways to reflect the demands of the masses have accepted the reply;

7, reflect the content is not specific, unable to handle and reply.

12345 service hotline is usually used for:

1. Public service information consultation on administrative functions, responsibilities, policies and procedures;

2 complaints, opinions and suggestions on administrative management, social management and public services;

3. Non-emergency management and service for help within the scope of administrative functions and powers;

4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;

5. Praise the efficiency and administrative effectiveness of government departments and their staff.

legal ground

12345 working standard of citizen hotline

first

The acceptance center uniformly accepts citizens' demands through the system platform; County (city, district) governments (administrative committees), municipal government departments and public * * * service units, as the organizer of the public hotline, undertake public demands. The municipal supervision department shall work on the spot and supervise and supervise the handling of the public hotline throughout the process; The news media, as a hotline linkage unit, carry out publicity and public opinion supervision on the hotline work.