1 16 There are two types of telephone numbers that begin with 13. The first category is VoIP, which can be purchased and used online. In case of such calls, it is recommended not to answer them, because most of them are harassing and fraudulent calls, which cannot be blocked, because each call number is different.
The second category is generally the information desk, or the telephone number of the information desk. It is the number outsourced by a third-party platform, mostly false propaganda information. I suggest you don't believe the content of the message and just ignore it. When you receive a collection call, you can record the time and place of the call, the name and position of the collector, and the main points and results of the conversation. This can be used as reference or evidence in subsequent communication.
Matters needing attention when answering the phone
1, Calm Response: Stay calm and rational, and don't get too excited or panic because of the call collection. Collection is a common way to collect debts. Understand and accept this fact and avoid emotional reactions.
2. Identity verification: verify the identity of the other party before talking to the collector. You can ask the other party to provide the name, company name and position, or ask for relevant debt information to ensure that the other party is a legal collector.
3. Know the debt information: If there are outstanding debts, it is very important to know the details of the debts. You can ask the collection personnel to provide relevant debt vouchers, contracts or bills to ensure the authenticity and accuracy of the debt.
4. Communication with creditors: In case of doubt or dispute, it is recommended to communicate directly with creditors. You can ask the collection personnel to provide the contact information of the creditors, so as to negotiate with the creditors to solve the problem.
5. Maintain the security of personal information: Don't provide personal sensitive information, such as ID number and bank account number, in the collection phone. The collection personnel should have mastered the basic information of the IOUs, and if more information is needed, they can make a written request.