Summary of Customer Service Specialist's probation work 1 Thank you very much for giving me the opportunity to work in your company. It's a great honor.
I * * *, graduated from xx University, majoring in xx, and started to work in the electronic commerce department on XX. At present, I am a customer service specialist. The probation period of joining the company for several months is coming to an end. Since then, under the careful training and teaching of the unit leaders, through their own continuous efforts, both ideologically, academically and psychologically, they have made great progress and gained a lot. During this period of study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of familiarity, I gradually understand the company's core values, such as honesty, diligence, realism and innovation, which have added new vitality to the company's steady development. The following is my own summary of the probation period.
First of all, at work
My main position is customer service specialist. I try my best to do my job well and improve efficiency and quality. In addition to doing a good job, during the preparation of the new store in xx and the development of new products by the department, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce, and combined with its own products, optimized the title for the fourth time; On the xx platform, the products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for my smooth development in the future.
Second, in learning.
Be strict with yourself, have a correct attitude, and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.
Third, ideologically.
Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I ask for positive progress, care for the company's bricks and tiles, and always devote myself to learning and harmony with a rigorous attitude and positive enthusiasm. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an outstanding talent with all-round development in morality, intelligence and physique.
Although I have learned some theoretical knowledge from school during this period, the current situation can not meet the demand. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. At that time, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the content with my predecessors and talk about my inconvenience and dissatisfaction, as well as my own shortcomings. My predecessors will give me spiritual support and encouragement. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.
Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, there are still shortcomings and defects in my study. I will continue to study hard and do my best in the future. We need the spirit of transcendence. I believe that through hard work, we will do better and better.
Here, after making the report on probation, I would like to take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my attitude, ability and performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.
Summary of customer service specialist's probation period II. Thank you very much for giving me the opportunity to work in your company. I feel extremely honored for this.
I am xxx, graduated from xx University, and my major is xx. I started working in the e-commerce department in XX, and now I am a customer service specialist. The probation period of joining the company for several months is coming to an end. Since my work, I have made great progress and gained a lot in my thought, study and work under the careful training and teaching of the unit leaders and through my continuous efforts. During this period of work and study, I have a relatively complete understanding of the company; I have a clear understanding of the company's development process, management and personal responsibilities. In the process of getting familiar with the work, I gradually understood the company's core values, such as honesty, diligence, realism and innovation, which added new vitality to the company's steady development. The following is a summary of my work during the probation period.
First of all, at work
My main position is customer service specialist. At work, I try my best to do my job well and improve work efficiency and quality. In addition to doing a good job, during the preparation of the new store in xx and the development of new products by the department, I cooperated with the data specialist and used my own advantages to help him formulate a series of tables and summarize relevant data. Summarized the hot-selling products of the industry in the field of e-commerce, and combined with its own products, optimized the title for the fourth time; On the xx platform, the products are imported and so on. As pre-sales customer service, we should put customers first and try our best to meet customer requirements. During the period of learning product knowledge and mastering customer service related skills, it is with such a firm belief that I strictly demand myself, study hard and strive to become an expert. It laid a good foundation for the smooth development of my future work.
Second, in learning.
Be strict with yourself, correct working attitude, and integrate theory with practice; So as to improve their strengths and ideological and cultural quality, including learning to develop good living habits in life, being rich and organized, having a rigorous attitude towards life and a good style of life, being warm and generous, being honest and trustworthy, being ready to help others, having their own good working principles, and being able to live in harmony with colleagues.
Third, ideologically.
Consciously abide by the company's rules and regulations and insist on participating in every training of the company. I have always been rigorous and enthusiastic about my study and work. Although there are tears of success and bitterness of failure, the increasingly fierce social competition has made me fully realize the importance of becoming an excellent worker with all-round development in morality, intelligence and physique.
During this period, although I learned some theoretical knowledge from school, the current situation can not meet the needs of work. In order to master the e-commerce industry and bathroom industry as soon as possible, I insist on coming to the company every day to learn the company's system and theoretical knowledge. During working hours, I will learn practical operation with my predecessors and help to do some small things. In the evening, I will discuss the work content with my predecessors and talk about the inconvenience of work, my dissatisfaction and my shortcomings. My seniors will give me support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I will gradually become a qualified employee.
Although it is only a few months, the gains in the middle are indelible, which cannot be separated from the help of unit leaders and colleagues. I always believe that no matter how bright the match is, there is only light as big as a bean. But if you light a pile of matches with a match, it will burn very brightly. I hope to use my brilliant youth to ignite every guest and inspire my colleagues to contribute to our cause, forge ahead and create a better tomorrow. Of course, my work still has shortcomings and deficiencies. I will continue to study hard and do my best in the future. Our work needs a spirit of transcendence. I believe that we will do better and better through hard work.
Here, I will make a report on the work during the probation period, and take this opportunity to formally request the company leaders to become full members. I hope that the company leaders can comprehensively consider my work attitude, work ability and work performance according to the requirements of regular employees. I am willing to contribute all my strength to the vigorous development of the company.
Summary of customer service specialist's probation work 3 First of all, I am very happy to join xx and become a member of xx. I also thank the company leaders for giving me such a platform.
On xx, XX, with a new dream and a new starting point, I came to a brand-new environment, joined a brand-new company and started my brand-new hope. I changed from a skilled sales backstage position to a customer service specialist. Based on my knowledge and familiarity with real estate and the accumulated experience in my original job, I can quickly enter the work role as soon as I join the company and do everything assigned by the company leaders seriously.
I. Work
As a customer service specialist, my daily work includes the following:
1. Owner's telephone return visit questionnaire survey;
2. Apply for the annual card of the owner's ecological park;
3. The host sends flowers and greeting cards by phone every birthday;
4. When the owner provides value-added services irregularly (such as brand line and barbecue tour), the customer service center will hold telephone invitation for activities and sort out the list of activities;
5. Electronic devices such as outdoor large screen changing, indoor music LED screen and electronic area bitmap of the business department are turned on;
6. When the company holds marketing activities such as warm-up matches every week, strengthen and assist the planning department to sign invoices for activities;
7. Handle the reply operation of the background information message of the official WeChat account of the company, and support and assist the staff of other departments at any time;
If you haven't done a job, you won't understand the hardships and gains of this job. After all, you won't have a real say without personal practice. Before I switched to be an account specialist, I used to think that this position must be very idle, it looked so inconspicuous and didn't make any special contribution. If I hadn't had more time to finish my life's work, I might not have chosen this job resolutely.
But when I chose this job, I found that it still took me all my time and energy to do it well. Because I want to do everything well, even trivial things, I only do it for my own heart. I am also glad that I chose this position, which made me understand some truth again. Any choice, as long as it is what I want, is worthwhile, and then I just need to do my best to enjoy the happiness brought by every day. Any humble job will exert its invisible and inexhaustible power in a company organization, just like a screw, which is small but indispensable.
Second, the problem.
Two months' customer service work made me realize that this job seems inconspicuous but contains significance, spreading the company's vision and good mood to customers, and making customers' trust feel sincere, enthusiastic and responsible by the company. My focus is on the owner's telephone return visit survey and the owner's birthday telephone greeting. I got a lot of useful and harmful information in every owner's return visit. Customers will pour out their true feelings and thoughts to me, and I will record their feedback as soon as possible. Some of them are very satisfied with Xiangyuan's main business, and they will bring a new round of recommendation and new interested customers. What I have to do is to give feedback to the first-line sales and real estate consultants at the first time, and they will contact the customers at the first time.
Of course, every company is not perfect, and there are some problems. Customers will accuse me of many problems and troubles on the phone. What I have to do is to listen to customers' complaints patiently and try my best to give a reasonable explanation from the company's point of view to appease customers' emotions. Then feed these questions back to the company leaders, hoping to play a role in the subsequent improvement and development of the company.
As the name implies, "customer service" is to serve customers and belongs to the after-sales link of real estate companies. Compared with the previous sales, there is nothing to show off. As long as the house can sell well, everyone is proud of it, but why do customers have to choose your house? At this time, the after-sales customer service work of the real estate is highlighted. If the after-sales customer service work is meticulous and outstanding, the good reputation of the owner will undoubtedly directly promote the secondary sales work, just like a food chain, but it is a virtuous circle. Everyone in every department of the company has the reason why he must exist and the result that he must exist.
Although I do everything seriously, there are still some shortcomings. I need to learn new knowledge and know more new work skills in order to better serve the company and make myself a better person. I also hope that the company leaders can give me new instructions and guidance. In view of the situation I have come into contact with in my work, I suggest that the company advocate that all departments must communicate and understand cooperation in a timely and effective manner before work to avoid information asymmetry.
At the X-quarter swearing-in meeting of the company, the leaders touched a few words in their concluding speech:
"Buy xx and settle in the ecological park", "A day's work lies in the morning, work hard, and the sword means X billion"
"The market never needs to be perfunctory and explained. It just needs to believe that it will go straight ahead, clear every mountain and bridge every water."
"Dreams are a person's greatest emotion"
I am very young, but I also have dreams. It is said that there is nothing difficult in the world, and nothing is impossible to a willing mind. In this dream-making process, I really want to enjoy the opportunity of glowing, and I can harvest health, wealth, happiness, hugs and people.