Method 1: When a new user connects to the network for Smart Partner 1s for the first time, he must connect to the wireless network in 2.4G band instead of the wifi network in 5G band (you can log in to the router background to check whether the wireless network at home is in 2.4G band or 5G band). Method 2: The password of home wireless network cannot have special symbols. When setting a password, we can set it as a password type of numbers+letters. Method 3: The wireless signal at home should not be too weak. If you are rubbing your neighbor's wireless network, I suggest you find a place with good signal! Method 4: If the router equipment at home is too old, please turn off the smart equipment that is not used temporarily when the intelligent companion robot is networked (because the number of devices that the old router can connect is limited). Method 5: You can restart the intelligent companion robot and router at home, and then try to connect after restarting. As long as there is no problem with the router and network signal at home, you can generally connect directly. If you really don't connect to the internet, all the above solutions are invalid. I suggest you consult after-sales customer service to solve it.