Cross-regional card replacement instructions:
1. Users who register their real names through their ID cards should go to the designated business hall in person with the original of their second-generation ID cards, and cannot be handled by others.
2. Individual customers of China Mobile who have passed the real-name authentication of their ID cards, if they need to reissue their mobile phone cards in different places, can bring their second-generation ID cards to the designated business hall for cross-regional card replacement services.
3. When handling business, it is necessary to verify the status of the customer's mobile phone number, customer service password and real-name authentication information, and verify the validity of the customer's certificate and the consistency of my certificate through the public security system, and all of them can be handled only after passing the examination.
Extended data:
Matters needing attention
1. At present, cross-regional replacement cards only provide ordinary cards, and special cards such as NFC, RFID and dual number one card do not provide this service temporarily.
2. If your mobile phone number is in a special state such as non-real-name registration system, arrears, downtime, cancellation number and retention period. , which will lead to card replacement failure.
3. After the card is successfully reissued, some businesses such as point exchange, transfer and detailed list inquiry cannot be handled within 72 hours.
4. Please contact the customer service hotline 10086 for details.
References:
Mobile official website-Cross-regional card exchange