What is business reception? What is the work content of general business reception?

Business reception work is divided into two parts in content: the process of welcoming customers for repair and the process of sending customers out of the factory. The specific contents of the working procedure are as follows:

1. The business department receives customers who come to the company for maintenance.

2. Accept business: ask customers' intentions and requirements; Technical diagnosis; Quote, decide whether to enter the factory, or make an appointment for maintenance or diagnosis; Send customers away from the factory.

3, will pick up the car cleaning into the workshop, the handover formalities.

4. Consultation and handling of additional maintenance opinions during maintenance: consulting customers' opinions and exchanging work opinions with the workshop.

5. Take the whole vehicle out of the vehicle indirectly: check the appearance and technical condition of the vehicle, as well as related items attached to the vehicle.

6. Inform the customer to pick up the car and prepare the information for the customer to pick up the car.

7. The business department receives the customers who come to the company to pick up the car, guides the customers to inspect the car, reports the situation, goes through the settlement procedures, and sends the customers away from the factory.

8. Customer tracking service.

I hope it can be adopted. ...