Our company will provide the following free services (except man-made damage):
(1) According to the manufacturer's warranty, provide free on-site maintenance service during the warranty period.
(2) Provide replacement and maintenance services for led lamps that fail during the warranty period free of charge;
(3) Providing pre-sales and after-sales technical consultation free of charge;
(4) Provide regular tracking and maintenance of XX free of charge;
The specific services are as follows:
A, XXled lamp warranty:
According to the warranty period of our company, we will provide free warranty for the whole lamp within two years.
Second, the mode of transportation.
After the product is purchased, our company will first contact the specific person in charge of the user to confirm the delivery time and requirements; Secondly, within the specified time, the products will be delivered to your company as agreed by both parties;
3. The products provided shall be guaranteed to have outer packaging, and the appearance of the packaging shall be undamaged and unopened; Fourth, after the goods arrive at your company to confirm that the model and quantity are correct with the contract, install and debug them;
Fifth, the product packaging and all product accessories are owned by your company and handled by yourself;
Sixth, when the products are delivered to your company for unpacking acceptance, if there are defects, spare parts, random tools, accessories and the products themselves are damaged, our company will be responsible.
Third, delivery time.
After signing the purchase contract, our company will contact the specific person in charge of your company to confirm the delivery time and requirements, and deliver the goods within the working days stipulated in the contract.
If all or part of the products in the contract can't be delivered on time due to natural disasters such as floods and fires, delayed delivery by manufacturers and other irresistible factors, our company will notify your company in writing and by telephone within three days, and provide a certificate of exemption. After obtaining the consent, we will clearly put forward the solution and delivery time.
Four. Installation and commissioning services
Our company has a 24-hour after-sales hotline for consultation. When your company appoints technicians for installation. You can consult our technicians through the after-sales hotline, and we will patiently communicate with you for any problems that may arise during the installation process, so as to carry out the independent installation process in the future.
Five, led lamps and lanterns free warranty period (except man-made damage)
Free warranty during the two-year warranty period.
That is, within two years (inclusive) from the factory date of the product (subject to the official shipment date, hereinafter referred to as the "shipment date"), if the purchased product is dead or the light is not on, etc. Our company will carry out maintenance for free.
The response time of product fault service during the warranty period of intransitive verb
(1)24-hour service hotline:
Our company's technical service department has a 24-hour service telephone, and you can call the business manager's mobile phone directly without rest on holidays.
(2)30 minutes telephone response:
After the quality problem is called, our engineer will contact the person in charge of your company within 30 minutes to find out the reason.
Obstacles, determine the maintenance items, and propose solutions.
(3)7 days *24 hours work system
Our company's technical service telephone hours: Monday to Sunday, 24 hours, holidays as usual. The technical consultation service hours are normal business hours: Monday to Sunday, 8: 00- 18: 00. XXXX number seven,
Time limit for fault repair
If the products provided by our company have quality problems caused by non-human factors or improper use during the warranty period, our company will repair them within 4 working days.
Commitment letter for after-sales service of lamps and lanterns 2 It is our firm commitment that our company takes ISO900 1 international quality system as the standard and strict enterprise management as the guarantee to provide customers with high-quality pre-,mid-and after-sales services. Enthusiasm, timeliness, satisfaction and thoughtfulness are the tenet of after-sales service. As long as customers report product quality problems, the company will definitely solve the inconvenience in use and provide technical advice and services to customers in the shortest time.
1. During the installation and debugging of the company's products, experts or competent representatives can be sent to the work site to provide technical services according to the engineering requirements, so as to ensure the normal installation and operation of all lighting products and ensure the engineering quality.
2. Our company promises that the LED street lamp power supply will work normally at -40℃~60℃, and its service life will be ≥ 50,000 hours; The power supply efficiency is greater than 90-92% under the condition of 220Vac input and rated load, and the power factor is PF >: 0.95 under the condition of 220Vac input. Metal shell, waterproof grade is IP67；; Input voltage: 100-240VAC50/60Hz2.0A output specification: 80~ 100V, power loss less than 5W, and LED power supply warranty period is five years. During the warranty period, if the goods fail due to their own quality problems, we are responsible for repairing and replacing parts free of charge, and handling the quality and safety problems of the goods. After the warranty period, we still provide customers with lifelong maintenance service, supply the required accessories at preferential prices, or send them back to our company for maintenance (only charge for materials and freight).
3. The product quality, detection means and methods provided by our company meet the latest international and domestic standards and norms.
4. We take effective measures such as on-site assistance to provide necessary installation guidance and other technical services. The owner can also send staff to the factory for training to learn the product performance, technical parameters and debugging essentials of the main components used in the project, so as to facilitate correct operation in use and form a fixed model.
The company has a professional after-sales service center to analyze and process all kinds of quality information feedback from customers when using our products in time. Our company will provide services for the products within the warranty period free of charge, so as to meet customers' expectations of our company to provide first-class services.
Hereby promise!
Commitment unit:
Date:
Commitment letter of after-sales service of lamps and lanterns 3 Our company takes ISO900 1 international quality system as the standard and strict enterprise management as the guarantee. It is our firm commitment to provide customers with high-quality pre-,during-and after-sales services. Enthusiasm, timeliness, satisfaction and thoughtfulness are the tenet of after-sales service. As long as customers report product quality problems, the company will definitely solve the inconvenience in use and provide technical advice and services to customers in the shortest time.
1. During the installation and debugging of the company's products, experts or competent representatives can be sent to the work site to provide technical services according to the engineering requirements, so as to ensure the normal installation and operation of all lighting products and ensure the engineering quality.
2. Our company promises that the LED street lamp power supply will work normally at -40℃ ~ 60℃, and its service life will be ≥ 50,000 hours; The power supply efficiency is greater than 90-92% under the condition of 220Vac input and rated load, and the power factor is PF >: 0.95 under the condition of 220Vac input. Metal shell, waterproof grade is IP67；; Input voltage: 100-240VAC 50/60Hz 2.0A output specification: 80~ 100V, power loss less than 5W, and LED power supply warranty period is five years. During the warranty period, if the goods fail due to their own quality problems, we are responsible for repairing and replacing parts free of charge, and handling the quality and safety problems of the goods. After the warranty period, we still provide customers with lifelong maintenance service, supply the required accessories at preferential prices, or send them back to our company for maintenance (only charge for materials and freight).
3. The product quality, detection means and methods provided by our company meet the latest international and domestic standards and norms.
4. We take effective measures such as on-site assistance to provide necessary installation guidance and other technical services. The owner can also send staff to the factory for training to learn the product performance, technical parameters and debugging essentials of the main components used in the project, so as to facilitate correct operation in use and form a fixed model.
The company has a professional after-sales service center to analyze and process all kinds of quality information feedback from customers when using our products in time. Our company will provide services for the products within the warranty period free of charge, so as to meet customers' expectations of our company to provide first-class services.
Our customer service center and engineering technology center will respond to the service within 24 hours:
Service Hotline: 0755-* * * * * *
Hereby promise!
Shenzhen * * * Co., Ltd.
After-sales service commitment of lamps and lanterns 4 Our company's after-sales service commitment to the lighting equipment sold in the studio is as follows:
1. Our company promises to you that the goods we provide are brand-new, unused and original products. Our products have undergone detailed and strict index tests before leaving the factory, and we guarantee that the goods will run well within the service life after being correctly installed and reasonably maintained.
2. We promise to provide one-year free warranty service for the lighting equipment and its accessories of this project and two-year free warranty service for tricolor LEDs in strict accordance with the laws and regulations stipulated by the state, except for human factors and force majeure.
3. In case of failure during the warranty period, we will provide free consultation, replacement of damaged parts and maintenance services. After the warranty period, our company is responsible for the lifelong maintenance and repair of the equipment, and the reasonable expenses of its parts are only charged according to the manufacturer or national standards.
Remarks: The after-sales commitment letter shall take effect from the date of acceptance and signature.
Contact telephone number:
Contact person:
Name of supplier:
Date: 20xx MM DD YY
Equipment after-sales service commitment list:
Commitment letter of after-sales service of lamps and lanterns 5 Our company embodies the service tenet of "customer first, reputation first" and provides customers with long-term technical support and all-round services.
1, after-sales service commitment letter The bidder has a sound after-sales service network organization, including a special installation and maintenance service team, regular user return visits and information feedback, installation guidance and technical consultation. Set up offices in large and medium-sized cities across the country, and strive to solve failures and quality problems in the shortest time, so that customers can rest assured.
2. Quality guarantee period
The warranty period of the product is one year and the service life is * * years.
3. Daily management of after-sales service commitment
Users are God, and after-sales service is the top priority of our work. The daily management of after-sales service is divided into three levels. One is the monthly telephone interview to understand the running status of the equipment and keep track of it; Second: send professional and technical personnel to the door once a year and follow them at any time; Third: In the above process, we learned about the faults and problems in the engineering quality, and our factory immediately sent people to the user unit to solve the problems.
4. Before the after-sales service commitment letter is sold, keep in touch with users on technical issues to ensure the conformity of products. Before the start of the production process, the samples provided should be audited by users and supervision units, and mass production can only be carried out after they are qualified.
5, after-sales service commitment training plan
All the projects that our company is responsible for debugging can be provided with a free on-site training, and the training content is the operation and daily maintenance of equipment; Our factory holds user classes every spring and autumn, which are taught by professionals, mainly focusing on system operation, daily maintenance and simple troubleshooting.
There are two ways of technical training: on-site training and centralized training.
The technical person in charge of the project is responsible for on-site training, and the technical personnel of the company are responsible for centralized training.
On-site training is free training for installers and managers before the equipment is put into use, and the training place is located in the construction site. The training content includes installation knowledge, system composition and system operation and maintenance.
Regular training is a comprehensive training for managers. The contents include system design specification, acceptance specification, maintenance management, etc.
6. Provide product descriptions, technical data and pictures free of charge.
Product instructions, technical data and pictures will be communicated with customers during the construction process and after the project acceptance, and will be archived.
7. Time limit for service response
8. The bidder promises that the repair response time is * * hours. The service maintenance mode is door-to-door service. They will arrive at the maintenance site within * * * hours and work continuously during working hours until the fault is eliminated.
9, quality compensation commitment
Our company is responsible for all losses caused to users by product quality problems.
10, periodic inspection plan after installation and commissioning
The regular inspection plan after installation and debugging has been incorporated into the daily management of after-sales service, so that customers can find and solve problems without leaving problems for customers.
1 1, the charging standard inside and outside the product warranty period.
During the warranty period of the product, the warranty scope includes faults and quality problems other than man-made sabotage and force majeure, and promises to provide free repair and maintenance during the warranty period; Outside the warranty period, the travel expenses and material expenses of the staff shall be appropriately charged.
12. Priority commitment of accessories required for products out of warranty.
The preferential commitment of parts required for products outside the warranty period is: ex-factory price.
13. promise to inspect the operation of lighting equipment before holidays and major events. Follow up by phone according to customer requirements. If the company receives a call from a customer, it will not hesitate to solve this problem for the customer.
Letter of commitment for after-sales service of lamps. The led lamps provided by our company are all produced by our company, and we provide after-sales service guarantee (spare parts supply and technical support guarantee). The company's after-sales service department has professionally trained technicians to provide 24-hour response service. Under the double guarantee of manpower and material resources.
Our company will provide the following free services (except man-made damage):
(1) According to the manufacturer's warranty, provide free on-site maintenance service during the warranty period.
(2) Provide replacement and maintenance services for led lamps that fail during the warranty period free of charge;
(3) Providing pre-sales and after-sales technical consultation free of charge;
(4) Provide regular tracking and maintenance of XX free of charge;
The specific services are as follows:
A, XXled lamp warranty:
According to the warranty period of our company, we will provide free warranty for the whole lamp within two years.
Second, the mode of transportation.
1, will contact the specific person in charge of the user to confirm the delivery time and requirements;
2. Deliver the products to your company within the specified time as agreed by both parties;
3. For the products provided, ensure that they are all packaged, and the packaging appearance is not damaged or unopened;
4. After the goods arrive at your company to confirm that the model, quantity and contract are correct, carry out installation and debugging;
5. The outer packaging of the product and all product accessories are owned by your company and handled by yourself;
6. When the products are delivered to your company for unpacking acceptance, if there are defects, spare parts, random tools, accessories and the products themselves are damaged, our company will be responsible.
Third, delivery time.
After signing the purchase contract, our company will contact the specific person in charge of your company to confirm the delivery time and requirements, and deliver the goods within the working days stipulated in the contract. If all or part of the products in the contract can't be delivered on time due to natural disasters such as floods and fires, delayed delivery by manufacturers and other irresistible factors, our company will notify your company in writing and by telephone within three days, and provide a certificate of exemption. After obtaining the consent, we will clearly put forward the solution and delivery time.
Four. Installation and commissioning services
Our company has a 24-hour after-sales hotline for consultation. When your company appoints technicians for installation. You can consult our technicians through the after-sales hotline, and we will patiently communicate with you for any problems that may arise during the installation process, so as to carry out the independent installation process in the future.
Five, led lamps and lanterns free warranty period (except man-made damage)
The warranty period is two years, that is, within two years (inclusive) from the date of delivery (subject to the official delivery date, hereinafter referred to as "delivery date"). If the purchased product dies or the light doesn't work, our company will repair it for free.
Six, fault repair time limit
If the products provided by our company have quality problems caused by non-human factors or improper use during the warranty period, our company will repair them within 4 working days.
Commitment unit:
Date:
After-sales service commitment of lamps and lanterns 7 Our company embodies the service tenet of "customer first, reputation first" and provides customers with long-term technical support and all-round services.
1. The bidder has a perfect after-sales service network, including a special installation and maintenance service team, regular visits and information feedback from users, installation guidance and technical consultation. Set up offices in large and medium-sized cities across the country, and strive to solve failures and quality problems in the shortest time, so that customers can rest assured.
2. Warranty period: the warranty period of the product is one year, and the service life of the product is xx years.
3. Daily management
Users are God, and after-sales service is the top priority of our work. The daily management of after-sales service is divided into three levels:
First: monthly telephone interview to understand the running status of equipment and keep tracking;
Second: send professional and technical personnel to the door once a year and follow them at any time;
Third: In the above process, we learned about the faults and problems in the engineering quality, and our factory immediately sent people to the user unit to solve the problems.
4. Before selling, keep in touch with users on technical issues to ensure the consistency of products. Before the start of the production process, provide samples for users and supervision units to review, and mass production can be carried out only after they are qualified.
5. Training plan
All the projects that our company is responsible for debugging can be provided with a free on-site training, and the training content is the operation and daily maintenance of equipment; Our factory holds user classes every spring and autumn, which are taught by professionals, mainly focusing on system operation, daily maintenance and simple troubleshooting. Technical training methods include on-site training and centralized training;
(1) The technical person in charge of the project is responsible for on-site training, and the technical personnel of the company are responsible for centralized training. On-site training is free training for installers and managers before the equipment is put into use, and the training place is located in the construction site. The training content includes installation knowledge, system composition and system operation and maintenance.
(2) Centralized training is a comprehensive training for managers. The contents include system design specification, acceptance specification, system maintenance management, etc.
6. Provide product manuals, technical data and pictures free of charge. After the construction process and project acceptance, they will contact customers one after another and make records.
7. The bidder promises that the repair response time is * * hours. The service maintenance mode is door-to-door service. They will arrive at the maintenance site within * * * hours and work continuously during working hours until the fault is eliminated.
8. Quality compensation commitment: Our company will be responsible for all losses caused to users due to product quality problems.
9. The regular inspection plan after installation and debugging has been incorporated into the daily management of after-sales service, so that customers can find and solve problems without leaving problems for customers.
1 1, the charging standard inside and outside the product warranty period.
During the warranty period of the product, the warranty scope includes faults and quality problems other than man-made sabotage and force majeure, and promises to provide free repair and maintenance during the warranty period; Outside the warranty period, the travel expenses and material expenses of the staff shall be appropriately charged.
12. Preferential commitment of parts needed for products outside the warranty period: providing ex-factory prices.
13. promise to inspect the operation of lighting equipment before holidays and major events. Follow up by phone according to customer requirements. If the company receives a call from a customer, it will resolutely solve this problem for the customer.
Commitment unit:
Date: