The software is based on browser operation mode, with simple interface and clear menu module layout. Operators can use Odin CRM products more quickly and conveniently. It is suitable for most small and medium-sized business circulation enterprises, foreign trade industry, service industry and industrial enterprises, and group enterprises to achieve the goal of customer relationship management (CRM), and at the same time meet the usability requirements of small and medium-sized enterprises such as "fast communication, simple operation, unified login and process navigation". And Odin CRM supports online upgrade.
Enterprise efficiency management platform is suitable for all kinds of sales-related industries, mainly for the management of field personnel, delivery personnel, expatriates, business travelers, overseas personnel and maintenance personnel. An ordinary mobile phone is enough, and managers can see the distribution of all people in various places through computer operation. The operation is simple.
Enterprise characteristics:
1. Enterprises mainly deal in standardized products, with a large number of customers, who often buy them repeatedly. Improving customer loyalty and tapping the potential value of customers is the key to the promotion of enterprise business. Many enterprises adopt this model to conduct business. Typical industries are: foreign trade, security electronics, chemical industry, clubs, trade associations, housing sales, automobile sales, health products, personal life insurance, catalog marketing and so on.
2. Enterprises mainly focus on project-based sales, with few customers, large customers' purchases, long sales follow-up period and installment payment. Customers pay attention to the value of after-sales service, and many departments need to work together in the sales process. Enterprises can improve their performance by building model customers and developing products for customers. Many enterprises adopt this model to conduct business. Typical industries include: mechanical equipment, management consulting, training services, three-meter meter reading system, IT system integration, civil engineering, gardening, water conservancy and hydropower, group insurance, etc. & gt New architecture, new application
Odin ICRM adopts a brand-new B/S architecture. The client does not need to install any software or maintain anything, but only needs to maintain the server, which effectively reduces the time, manpower and material costs of the enterprise. Browser-based interface operation is simpler, more convenient and easier to use. As long as you have access to the Internet, you can log in and use the ECRM system anytime and anywhere.
& gt Total control of sales management
Record every business opportunity in the process of sales transaction, know the business progress and state change process of current customers in time, thus analyze the key data that is helpful to business promotion, summarize the characteristics of customers who have closed the transaction, truly improve sales performance strategically, and realize the unified management of sales opportunities, quotations, sales orders, collection orders, contracts and other major business-related information of enterprises;
& gt channel management project management
Record the information of channel dealers, keep abreast of customers under the channel, organize and formulate channel-related activities on a regular basis, and statistically analyze channel follow-up and sales data; Project companies can completely record the information of suppliers, cooperative manufacturers and customers during the project, manage the project documents in a unified way, and keep abreast of the project progress;
& gt Real-time processing and reasonable control
Expense management can realize the internal expense application approval process, conduct real-time data analysis on the incurred expenses, reasonably arrange and control various expenses, and reduce enterprise expenses;
& gt Instant messaging has strengthened communication.
A powerful communication center can keep in touch with customers at any time, provide quality service and humanized attention at any time through e-mail, SMS and fax, keep in touch with customers at any time, and really improve customer relations;
& gt Strict authoritative data security
Perfect privilege isolation mechanism, ordinary business personnel can only see their own customer data but can't delete it, department heads can see their own customer data and have certain modification rights, and general managers can see the customer data of all employees in the enterprise and have the right to distribute customers. Permissions can be defined and assigned freely.
> time management improves efficiency.
Document center can realize the unified management of important documents of enterprises, facilitate the acquisition of needed information and ensure the security of documents. The scheduling function allows each employee to allocate time reasonably, and the system automatically reminds important matters; The work is more planned and the goal is more clear;
& gt Real-time monitoring and stable operation
Unique system monitoring function, master every step of the online operator's operation and understand the relevant information of the logged-in user at that time. The system administrator has the right to force users to log off the line and check the server status at any time, which ensures the stable operation of the system.
With the popularity of the mobile Internet, the enterprise efficiency management platform extends the traditional PC management function to the mobile phone based on the traditional management software, and adds functions such as remote attendance, personnel position supervision and mobile customer management. 1. Centralized management of customer resources to prevent customer turnover caused by staff turnover;
2. From customer application, review and assignment to tracking curve customization, fully tap the value of potential customers, make rational use of customer resources and reduce operating costs;
3. Increase the value-added service of short message group, effectively combine CRM with modern communication life, and improve work efficiency;
4. Brand-new mail management function, supporting mail distribution and single delivery, providing enterprises with a management mode of single user and multiple accounts, and enhancing corporate image;
5. From customer complaints, service dispatch to service return visit, service management is streamlined and after-sales evaluation is more accurate;
6. Market dynamic analysis, business follow-up analysis, sales funnel analysis, sales report analysis, channel analysis, service analysis and other multi-angle analysis to provide objective analysis data for enterprise management decision-making;
7. Support batch import of multiple data formats and batch customer enjoyment, deletion and data output;
8. Powerful on-site customization function meets the needs of personalized management of enterprises and saves expensive secondary development expenses for enterprises.