The new Law on the Protection of Consumers' Rights and Interests, which came into effect on 20 14, established the system of "seven-day return without reason", which strengthened the protection of consumers' rights and interests. However, the provisions of the system mainly emphasize principles, and there are some problems, such as different understandings of the scope of application of return, constant disputes over the standard of commodity integrity, and unclear provisions on return procedures.
When consumers encounter quality problems when buying goods online, they will generally report them to the operators of the purchased goods first. If the report fails, you can take up legal weapons and complain to the quality supervision, industrial and commercial departments and consumer associations to safeguard your legitimate rights and interests.