In order to improve the customer service experience and promote the integration of the whole network, ZTO Express announced the launch of "953 1 1" national unified customer service hotline.
With the opening of "953 1 1" customer service line, the customer service system of ZTO Express will be further improved, and the customer service process will change from passive to active. Customers will enjoy self-service ordering, business consultation, express mail inquiry, complaint acceptance and other services in a "one-stop" way before, during and after sale.
This special line will be open to customers all year round, and the whole network will be implemented uniformly, effectively solving the problems of busy lines and busy telephones, and providing customers with a standardized and smooth express service experience.
Business scope of ZTO Express:
Domestic express delivery, international express delivery (except the exclusive business of postal enterprises above), engaged in international freight forwarding, warehousing services, sea, air and land handling services, domestic freight forwarding, corporate image planning, marketing planning, public relations activities planning, enterprise management consulting and business information consulting.
Supply chain management, mechanical equipment leasing, sales of mechanical equipment, mechanical and electrical products, electronic products, communication equipment, clothing, shoes and hats, office equipment and supplies, design, production, agency and release of various advertisements.