1. Contact the online consulting platform: First of all, you need to get in touch with the platform that provides online consulting services. This can be found through the customer service contact of the platform or in the help center of the platform.
2. Submit a refund application: submit a refund application to the platform, detailing the reasons for the refund. Make sure to provide all necessary refund information, such as order number, consultation time, refund amount, etc.
3. Waiting for approval: the platform will review the refund application. The review process may take some time, please be patient.
4. Get a refund: If the refund application is approved, you will usually get a refund through the original payment method. Please pay attention to check the relevant refund notice.
The online consulting platform is dedicated to providing consumers with high-quality and professional consulting services. If consumers encounter any dissatisfaction or need a refund when using the platform, they can apply through the refund process of the platform. The platform will review and process the refund application as soon as possible according to the needs and specific circumstances of consumers.
To sum up, the online consultation platform should provide consumers with convenient and efficient refund service through clear refund policy, quick response and review, protection of consumers' privacy and continuous improvement and optimization.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 52
Where a business operator provides goods or services, causing damage to consumers' property, it shall bear civil liabilities such as repairing, redoing, replacing, returning goods, making up the quantity of goods, returning the payment for goods and services or compensating for losses in accordance with the law or the agreement of the parties.